Director – Design

Loop

Director of Design at Loop leading design transition to AI-driven systems. Overseeing design vision for autonomous operational intelligence in commerce.

Posted 4/16/2026full-timeColumbus • Ohio • 🇺🇸 United StatesLead💰 $180,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Cultivate and empower the design team through hiring, mentorship, and building the culture and processes needed to design for AI-first products.
Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.
Collaborate with Engineering and Product teams to make Loop the leading AI-powered post-purchase intelligence platform for independent commerce.
Lead the design vision for surfaces where AI makes autonomous decisions, returns resolutions, shipping exceptions, policy recommendations, ensuring outcomes are always legible, trustworthy, and merchant-controlled.
Lead by example in designing for explainability: creating patterns that translate system decisions into plain-language rationale that merchants and shoppers can read, trust, and override when needed.
Act as the voice of merchant trust: sharing design-informed insights about where AI-driven decisions build or break confidence, and using that perspective to shape how Loop becomes the most trusted autonomous operations platform in ecommerce.

Requirements

What you’ll need

7+ years of Product and UX Design experience, with meaningful exposure to AI-powered or agent-driven product surfaces.
5+ years of team leadership and management in design, ideally through a significant product platform shift.
E-commerce or fintech experience is highly valued, particularly in environments where design shapes high-stakes transactional trust.
Experience designing B2B products, admin interfaces, merchant dashboards, and customer-facing resolution flows is required.
Experience designing for AI explainability, autonomous decision systems, or trust architecture is a strong differentiator.

Benefits

Comp & perks

medical, dental, and vision insurance
flexible PTO
company holidays
sick & safe leave
parental leave
401k
monthly wellness benefit
home workstation benefit
phone/internet benefit
equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product DesignUX DesignAI-powered product designB2B product designAdmin interfaces designMerchant dashboards designCustomer-facing resolution flows designAI explainabilityAutonomous decision systemsTrust architecture

Soft Skills

Team leadershipMentorshipCollaborationStrategic thinkingExecution ownershipCultural buildingDesign-informed insightsCommunicationTrust buildingProblem-solving