Loop

Director – Design

Loop

full-time

Posted on:

Location Type: Hybrid

Location: Columbus • Ohio • United States

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Salary

💰 $180,000 - $250,000 per year

Job Level

Lead

About the role

  • Cultivate and empower the design team through hiring, mentorship, and building the culture and processes needed to design for AI-first products.
  • Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.
  • Collaborate with Engineering and Product teams to make Loop the leading AI-powered post-purchase intelligence platform for independent commerce.
  • Lead the design vision for surfaces where AI makes autonomous decisions, returns resolutions, shipping exceptions, policy recommendations, ensuring outcomes are always legible, trustworthy, and merchant-controlled.
  • Lead by example in designing for explainability: creating patterns that translate system decisions into plain-language rationale that merchants and shoppers can read, trust, and override when needed.
  • Act as the voice of merchant trust: sharing design-informed insights about where AI-driven decisions build or break confidence, and using that perspective to shape how Loop becomes the most trusted autonomous operations platform in ecommerce.

Requirements

  • 7+ years of Product and UX Design experience, with meaningful exposure to AI-powered or agent-driven product surfaces.
  • 5+ years of team leadership and management in design, ideally through a significant product platform shift.
  • E-commerce or fintech experience is highly valued, particularly in environments where design shapes high-stakes transactional trust.
  • Experience designing B2B products, admin interfaces, merchant dashboards, and customer-facing resolution flows is required.
  • Experience designing for AI explainability, autonomous decision systems, or trust architecture is a strong differentiator.
Benefits
  • medical, dental, and vision insurance
  • flexible PTO
  • company holidays
  • sick & safe leave
  • parental leave
  • 401k
  • monthly wellness benefit
  • home workstation benefit
  • phone/internet benefit
  • equity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product DesignUX DesignAI-powered product designB2B product designAdmin interfaces designMerchant dashboards designCustomer-facing resolution flows designAI explainabilityAutonomous decision systemsTrust architecture
Soft Skills
Team leadershipMentorshipCollaborationStrategic thinkingExecution ownershipCultural buildingDesign-informed insightsCommunicationTrust buildingProblem-solving