Account Executive
London Youth
full-time
Posted on:
Location Type: Hybrid
Location: Forest Row • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,000 per year
Job Level
Mid-LevelSenior
About the role
- Actively seek and secure new business opportunities while nurturing and maintaining existing accounts, ensuring a steady and growing stream of revenue.
- Deliver outstanding customer service, building and maintaining strong relationships with a diverse range of clients, including schools and youth groups.
- Manage booking processes and systems efficiently, ensuring smooth operations and resource allocation in collaboration with various teams.
- Support in developing and executing marketing strategies to increase brand awareness and attract more bookings.
- Assist in gathering and analysing data to inform strategic decisions, contributing to the continuous improvement of our programs and services.
- Process bookings and related paperwork using our booking system, Cinolla.
- Take a proactive approach to new business.
- Respond to booking inquiries and contacting prospective customers.
- Coordinate with the Operations Team to ensure bookings can be resourced.
- Support the implementation of the Hindleap Warren marketing strategy to increase overall bookings.
- Manage key accounts to retain customers and reduce churn.
- Collaborate with the finance department to accurately process invoices, credit notes, and refunds.
- Promote London Youth's policies on diversity and inclusion.
- Contribute proactively to the implementation of London Youth's mission and goals.
Requirements
- Proven experience in a customer-facing environment, delivering exceptional customer service across a diverse range of clients, managing communications, and resolving conflicts.
- Strong sales and new business development experience in either B2B or B2C contexts.
- Experience in key account management, including stewardship and business retention.
- Proficiency in Microsoft Office 365.
- Experience using CRM and/or booking and resource management.
Benefits
- Generous holiday allowance - 39 days paid annual leave per year, pro-rata for part-timers
- Employer 4% pension contribution
- Additional leave granted to support voluntary activity
- Free Health Care Cash Plan
- Free access for you and your family to the Employee Assistance Programme
- Free access to the 'Headspace' app for you and your family
- Flexible working opportunities considered
- You'll be working with a fantastic team of passionate colleagues across London Youth
- You will be making a difference to the lives of young people
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesnew business developmentkey account managementdata analysisbooking managementresource allocation
Soft skills
relationship buildingcommunicationconflict resolutionproactive approachcollaboration