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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and optimizing service portfolios with a focus on strategic alignment and operational efficiency. Proficient in quality management, IT governance, and maintaining documentation to ensure transparency and standardization.
Highest-signal resume keywords
Quality ManagementIT Process ManagementIT GovernanceITIL Foundation CertificationISO 20000 Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication PlanningStakeholder CoordinationImpact Analysis
Certifications & Qualifications
ITIL Foundation CertificationISO 20000 Training
Industry Keywords
Service Portfolio ManagementService CatalogGovernance PracticesService Performance ReportsTraining Promotion
About the role
Key responsibilities & impact- Manage and optimize the service portfolio, ensuring strategic alignment and operational efficiency.
- Receive and review requests for changes to the portfolio.
- Conduct quarterly service portfolio reviews.
- Keep the service catalog up to date.
- Develop communication plans to communicate portfolio changes.
- Perform impact analyses of proposed changes.
- Coordinate workshops with stakeholders.
- Prepare service performance reports.
- Promote training related to the service portfolio.
- Implement governance practices and maintain documentation.
- Ensure transparency, quality, and standardization in all implemented changes.
Requirements
What you’ll need- Solid experience in quality management, IT process management, or IT governance
- ITIL Foundation certification
- ISO 20000 training
Benefits
Comp & perks- Health insurance
- Dental insurance
- Life insurance
- Food allowance
- Meal voucher
- Gympass
- Conexa Saúde telemedicine – General Practitioner
- English language training – English Pass
- Certification program
- Partnership with SESC
