Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Logiks TI

Customer Experience Analyst – XLA

Logiks TI

Customer Experience Analyst at Logiks monitoring experience indicators and driving strategic improvements for client satisfaction across Brazil.

Posted 8/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality management and IT process management, with a strong focus on monitoring experience indicators and driving continuous improvement. Proficient in creating dashboards and managing stakeholder engagement to enhance customer satisfaction and strategic alignment.

Highest-signal resume keywords
Quality ManagementIT Process ManagementIT GovernanceXLA Foundation CertificationITIL Foundation Certification

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies
Dashboard CreationStakeholder ManagementExperience-Level Agreements Monitoring
Certifications & Qualifications
ITIL Foundation CertificationXLA Foundation Certification
Industry Keywords
Continuous ImprovementCustomer SatisfactionExperience IndicatorsSurveysStrategic Alignment

About the role

Key responsibilities & impact
  • Monitor and analyze experience indicators, driving continuous improvement.
  • Create dashboards, hold meetings with stakeholders, manage improvement actions, assign owners, monitor experience-level agreements (XLA), and conduct surveys to measure the impact on customer satisfaction, ensuring strategic alignment and enhancement of user perception.

Requirements

What you’ll need
  • Bachelor’s degree in Administration, Engineering, Systems Analysis, or another field; preferably complemented by an MBA or postgraduate studies in administration, management, data science, or computer science.
  • Solid experience in quality management, IT process management, or IT governance.
  • ITIL Foundation certification.
  • XLA Foundation certification.

Benefits

Comp & perks
  • Dental care
  • Life insurance
  • Food allowance
  • Meal voucher
  • Health insurance
  • Gympass
  • Psychological support platform
  • English language training (English Pass)
  • Certification program
  • Partnership with SESC
  • Access to Conexa Saúde telemedicine (general practitioner)