Leaves Administration Specialist, Bilingual – Spanish

Lockton

Leave Administration Specialist providing absence management support to employees with a focus on compliance and customer service. Bilingual (Spanish) required and must have a Bachelor’s degree.

Posted 7/29/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in absence management, including FMLA and ADA compliance, while providing exceptional customer service. Proficient in HR/Payroll systems and capable of coaching employees and managers on leave policies and processes.

Highest-signal resume keywords

Bilingual - Spanish SpeakingBachelor's DegreeFMLA KnowledgeAbsence Management ExperienceHR/Payroll Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FMLA ComplianceAbsence ManagementLeave Transaction ProcessingDocumentation TrackingCritical Thinking

Soft Skills

Customer Service OrientationCoachingCommunication

Tools & Technologies

HR/Payroll SystemsMicrosoft Office SuiteEmail

Industry Keywords

State Leave RegulationsADA ComplianceShort Term DisabilityWorkers' Compensation

About the role

Key responsibilities & impact

Provide excellent customer service to employees with regards to all aspects of absence management
Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
Provide employees/managers with information and assistance regarding potential leaves
Produce and track all required documentation
Assess, adjudicate, and track all FMLA claims and available time
Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
Update employee records in the HR/Payroll system as appropriate
Escalate issues to the proper management resource as appropriate
Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
Consult with clients on best practices and policy reviews for compliance
Support new client onboarding process
Assist with client projects as needed

Requirements

What you’ll need

BILINGUAL REQUIRED - Spanish Speaking
A Bachelor’s Degree is required
Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
Knowledge of FMLA, State Leave regulations and requirements and ADA is required
Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
Legal right to work in the United States

Benefits

Comp & perks

Referral Bonus : 2,000.000000