Business Manager / Client Success Manager

LocalPoint

full-time

Posted on:

Location Type: Hybrid

Location: Lugano • Switzerland

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Salary

💰 €30,000 - €50,000 per year

About the role

  • Managing customer relationships and ensuring their success with the platform
  • Primary point of contact for customers; handling support requests
  • Communicating with the development team to resolve issues
  • Preparing presentations for publishers about digital solutions
  • Maintaining strong customer relationships and identifying upselling and cross-selling opportunities
  • Informing customers about industry trends and digital business models

Requirements

  • Proven experience in a customer-facing role, preferably in a digital business environment
  • Ideally candidates who have worked as a Client Success Manager, Project Manager, Product Manager, founder, in support, in online marketing, or similar roles within a digital startup or agency
  • Good understanding of digital business models and the ability to address challenges effectively
  • Excellent problem-solving skills with the ability to quickly understand and simplify complex issues
  • Detail-oriented and conscientious in managing customer relationships and support requests
  • Excellent communication and presentation skills in German, both written and spoken
  • Additional language skills are an advantage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital business modelsproblem-solvingpresentation skills
Soft Skills
customer relationship managementcommunicationdetail-orientedconscientious