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Tech Stack
Tools & technologiesCypressSelenium
About the role
Key responsibilities & impact- Test our UIs and workflows end-to-end — running real loan scenarios through the product the way a processor, underwriter, or closer would, across loan types and document conditions.
- Find the bugs before customers do — visual glitches, broken validations, workflow dead-ends, incorrect calculations, data that doesn't persist, integrations that quietly drop fields, and the long tail of edge cases that only break under real mortgage conditions.
- Write clear, reproducible bug reports — with the exact steps, the loan scenario in play, expected vs. actual behavior, and screenshots or recordings — so engineers can fix the issue without a second round of questions.
- Build and own the regression test suite — a curated set of manual test cases and lightweight automated scripts (Playwright / Cypress or similar) that cover our core flows and grow with the product.
- Own release readiness — run pre-release verification on every meaningful change, sign off on what's ready to ship, and flag what isn't.
- Partner directly with Engineering and Product — sitting in on design reviews, asking the "but what happens when…" questions early, and helping shape features so they're testable and correct by construction.
- Define the playbook — QA SOPs, bug severity rubrics, release checklists, and quality metrics that future team members will follow.
- Hire, train, and lead the QA team — within 12-18 months, you can be running the function and owning how Loancrate thinks about software quality.
Requirements
What you’ll need- Mortgage operations experience — processing, underwriting, closing, post-closing, QC, or similar. You know what a 1003 looks like and can spot when something on screen doesn't reconcile with what the loan file says.
- Hands-on experience with a loan origination system (Encompass, Empower, Byte, etc.) — you've lived inside one of these systems and know where they break.
- QA or software testing experience — manual test design, exploratory testing, regression suites, release verification. Bonus if you've worked in a regulated or financial software environment.
- Comfort with light test automation — you don't need to be a software engineer, but you should be willing to write and maintain simple Playwright, Cypress, or Selenium scripts (or pick them up quickly).
- Genuine attention to detail — the work rewards people who like catching things that are subtly wrong and don't let them slide.
- Clear written communication — the bug reports, test plans, and checklists you write get used by other people, so they need to be precise and easy to follow.
- Comfort with structured data and developer tools — reading JSON, inspecting API responses, using browser dev tools, navigating logs. You don't need to code, but you shouldn't be afraid of these tools.
- Process-oriented thinking — you see patterns in bugs and naturally want to systematize how they get caught next time.
- Curiosity about AI and how it's changing mortgage workflows — you don't need an ML background, but you should be excited to work closely with people who do, and to think about how to test AI-driven features.
- Prior team lead, training, or SOP-writing experience — onboarding new hires, running calibration sessions, or building QA programs from scratch.
Benefits
Comp & perks- Robust medical coverage (100% of employee + family premiums covered)
- Vision & dental coverage
- 401(k)
- HSA / FSA
- Access to lender partner's employee loan program
- Remote-first culture — work from wherever you do your best work
- Flexible time off — we trust you to manage your time
ATS Keywords
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Hard Skills & Tools
manual test designexploratory testingregression testingrelease verificationlight test automationPlaywrightCypressSeleniumstructured dataJSON
Soft Skills
attention to detailclear written communicationprocess-oriented thinkingcuriosity about AIteam leadershiptrainingSOP writing