QA Engineer – Mortgage

Loancrate

QA Engineer at Loancrate ensuring mortgage software functionality through thorough testing and issue identification. You will lead QA processes and create a robust testing environment.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

manual test designexploratory testingregression testingrelease verificationlight test automationPlaywrightCypressSeleniumstructured dataJSON

Soft Skills

attention to detailclear written communicationprocess-oriented thinkingcuriosity about AIteam leadershiptrainingSOP writing

Tools & Technologies

EncompassEmpowerBytebrowser developer toolsAPI inspection tools

Industry Keywords

mortgage operationsprocessingunderwritingclosingpost-closingQCfinancial softwareQA SOPsbug severity rubricsquality metrics

Tech Stack

Tools & technologies

CypressSelenium

About the role

Key responsibilities & impact

Test our UIs and workflows end-to-end — running real loan scenarios through the product the way a processor, underwriter, or closer would, across loan types and document conditions.
Find the bugs before customers do — visual glitches, broken validations, workflow dead-ends, incorrect calculations, data that doesn't persist, integrations that quietly drop fields, and the long tail of edge cases that only break under real mortgage conditions.
Write clear, reproducible bug reports — with the exact steps, the loan scenario in play, expected vs. actual behavior, and screenshots or recordings — so engineers can fix the issue without a second round of questions.
Build and own the regression test suite — a curated set of manual test cases and lightweight automated scripts (Playwright / Cypress or similar) that cover our core flows and grow with the product.
Own release readiness — run pre-release verification on every meaningful change, sign off on what's ready to ship, and flag what isn't.
Partner directly with Engineering and Product — sitting in on design reviews, asking the "but what happens when…" questions early, and helping shape features so they're testable and correct by construction.
Define the playbook — QA SOPs, bug severity rubrics, release checklists, and quality metrics that future team members will follow.
Hire, train, and lead the QA team — within 12-18 months, you can be running the function and owning how Loancrate thinks about software quality.

Requirements

What you’ll need

Mortgage operations experience — processing, underwriting, closing, post-closing, QC, or similar. You know what a 1003 looks like and can spot when something on screen doesn't reconcile with what the loan file says.
Hands-on experience with a loan origination system (Encompass, Empower, Byte, etc.) — you've lived inside one of these systems and know where they break.
QA or software testing experience — manual test design, exploratory testing, regression suites, release verification. Bonus if you've worked in a regulated or financial software environment.
Comfort with light test automation — you don't need to be a software engineer, but you should be willing to write and maintain simple Playwright, Cypress, or Selenium scripts (or pick them up quickly).
Genuine attention to detail — the work rewards people who like catching things that are subtly wrong and don't let them slide.
Clear written communication — the bug reports, test plans, and checklists you write get used by other people, so they need to be precise and easy to follow.
Comfort with structured data and developer tools — reading JSON, inspecting API responses, using browser dev tools, navigating logs. You don't need to code, but you shouldn't be afraid of these tools.
Process-oriented thinking — you see patterns in bugs and naturally want to systematize how they get caught next time.
Curiosity about AI and how it's changing mortgage workflows — you don't need an ML background, but you should be excited to work closely with people who do, and to think about how to test AI-driven features.
Prior team lead, training, or SOP-writing experience — onboarding new hires, running calibration sessions, or building QA programs from scratch.

Benefits

Comp & perks

Robust medical coverage (100% of employee + family premiums covered)
Vision & dental coverage
401(k)
HSA / FSA
Access to lender partner's employee loan program
Remote-first culture — work from wherever you do your best work
Flexible time off — we trust you to manage your time