LMTD

Key Account Manager

LMTD

full-time

Posted on:

Location Type: Hybrid

Location: Wigan • 🇬🇧 United Kingdom

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Salary

💰 £42,000 - £49,000 per month

Job Level

Mid-LevelSenior

About the role

  • Deliver annual sales plan for assigned key accounts to achieve revenue growth of X% by year-end; maintain KPI ≥ target margin.
  • Own account management process; ensure CRM data accuracy and compliance at 100% for all interactions.
  • Partner with cross-functional teams (NPD, Customer Services, HR, Marketing, Operations, Finance) to remove blockers and deliver seamless customer experience.
  • Develop and execute strategic account plans to secure long-term partnerships, including weekly onsite meetings with current and potential customers.
  • Continuously improve sales workflows; document SOPs and implement measurable efficiency gains.
  • Manage compliance & risk for all account activities (GDPR, contractual obligations, pricing governance).
  • Report progress via dashboards and monthly reviews; escalate risks or delays promptly to leadership.
  • Contribute to DEI, sustainability, and wellbeing initiatives relevant to client engagement and company values.
  • Attend and actively contribute to required meetings, including pipeline reviews, client strategy sessions, and quarterly business reviews.
  • Monitor market trends and competitor activity; provide insights to inform pricing and product positioning.
  • Drive customer satisfaction and retention by resolving issues quickly and maintaining proactive communication.

Requirements

  • Experience in FMCG or food manufacturing sector, especially with experience of bread, multi-site or complex supply chain environments.
  • Professional certifications such as Key Account Management, Negotiation Skills, or Sales Leadership or equivalent experience
  • Proven experience in B2B sales within the food manufacturing or bakery ingredients sector, managing large or strategic accounts.
  • Strong technical understanding of bakery processes and ingredient functionality
  • Skills in Strategic account planning and relationship management
  • Negotiation and influencing skills with senior stakeholders
  • Data analysis and forecasting (Excel, BI tools)
  • Problem-solving and solution selling in a technical environment
  • Communication: Clear written and verbal communication; ability to present technical solutions to non-technical audiences.
  • Digital/Systems: Proficient in CRM systems (e.g., Salesforce), MS Office Suite; intermediate Excel for data analysis.
  • Compliance Awareness: Food safety standards (e.g., BRC, HACCP), GDPR, and contractual compliance relevant to client management.
  • Commercial Acumen: Ability to manage pricing structures, margin targets, and profitability for key accounts.
Benefits
  • Car allowance 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B salesaccount managementdata analysisforecastingstrategic account planningnegotiation skillsproblem-solvingsolution sellingtechnical understanding of bakery processesingredient functionality
Soft skills
communicationinfluencing skillsrelationship managementcustomer satisfactionproactive communicationcollaborationleadershipproblem-solvingadaptabilitycritical thinking
Certifications
Key Account ManagementNegotiation SkillsSales Leadership