Financial Planning and Analysis

• Develop dashboards and custom reports that give senior leadership and program managers a clear view of performance.
• Partner with FP&A, operations, and IT to translate business questions into clean data structures and scalable model design.
• Support integrations between Adaptive Planning and source systems and data warehouses.
• Administer Adaptive Planning: user access, security, configuration changes, and version management.
• Troubleshoot model and reporting issues, and document fixes for the team.
• Train end users and write process documentation to drive adoption across finance and the program offices.
• Build and maintain financial models in Workday Adaptive Planning for forecasting, budgeting, and scenario analysis.

Financial Analyst

IT Support

• Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems.
• Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary.
• Assist users with login issues, password resets, and account management.
• Document reported issues and resolutions in the ticketing system to support knowledge management.
• Develop and maintain help desk workflows and management SOPs.
• Create, manage, and resolve support tickets using Gitlab and other ticketing systems.
• Conduct user training sessions and develop instructional materials on features and best practices.
• Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality.
• Ensure compliance with security protocols, policies, and guidelines related to ATIS operations.
• Participate in system updates, testing, and implementation efforts to minimize service disruptions.
• Support manual testing for ATIS applications.
• Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements.
• Support the transition to automated testing for ATIS software delivery.

LMI

Financial Analyst

Tier 2 Help Desk Technician – Clearance Required