ServiceNow Implementation Specialist

LMI

ServiceNow implementation specialist deploying and customizing ServiceNow modules for federal government clients. Supporting Agile implementations, client demonstrations, workflows, dashboards, and portals.

Posted 9/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $76,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in the configuration and implementation of ServiceNow modules, utilizing Agile DevSecOps techniques to meet client needs. Proficient in customizing ServiceNow applications, including Service Portal and Workspaces, while delivering effective solutions in complex environments.

Highest-signal resume keywords

ServiceNow Configuration and ImplementationAgile DevSecOps TechniquesServiceNow Business Rules and ScriptingServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist - CSM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Module ImplementationServiceNow CustomizationServiceNow WorkspacesServiceNow Service PortalBusiness RulesUI ActionsWorkflowsReportsDashboardsUser Portals

Tools & Technologies

ServiceNow

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist - CSM

Industry Keywords

Agile MethodologiesHuman Centered DesignCustomer Service Management (CSM)Strategic Portfolio Management (SPM)Human Resources Service Delivery (HRSD)Integrated Risk ManagementUS Federal Government

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver the full implementation life cycle to support deployment of ServiceNow modules into complex client environments
Work with Agile teams and methodologies in a virtual environment
Develop an understanding of customers’ ServiceNow business needs
Coordinate with client stakeholders to understand mission needs and implement requirements in ServiceNow
Provide technical expertise on technical questions related to assigned ServiceNow implementations
Deliver in-progress and final capability demonstrations to client stakeholders
Implement ServiceNow modules for multiple customers
Implement configurations and customizations for multiple customers
Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals

Requirements

What you’ll need

Undergraduate degree required
Six (6) or more years’ work experience
Four (4) or more years’ experience in configuration and implementation of the ServiceNow platform or applications
Demonstrated experience implementing and deploying ServiceNow modules using Agile DevSecOps techniques in a client environment
Demonstrated experience with ServiceNow platform capabilities in a client environment
Demonstrated experience with ServiceNow Business Rules and scripting aspects of the ServiceNow Platform
Experience in ServiceNow application implementation and deployment
Some travel may be required within CONUS only
Experience implementing ServiceNow within a Human Centered Design framework
Demonstrated experience configuring and customizing ServiceNow Service Portal pages and widgets
Demonstrated experience configuring and customizing ServiceNow Workspaces
Demonstrated experience implementing ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), or Integrated Risk Management
Demonstrated experience implementing ServiceNow modules for US Federal Government clients
ServiceNow Certified System Administrator certification desired
ServiceNow Certified Implementation Specialist - CSM certification desired
Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred

Benefits

Comp & perks

Equal employment opportunities
Disability assistance with the application process
Potential travel within CONUS only