Senior ServiceNow Implementation Specialist

LMI

Senior ServiceNow specialist implementing modules, configurations, and workflows for U.S. federal government clients.

Posted 9/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $102,000 - $187,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in implementing and configuring ServiceNow modules, with a strong focus on Agile methodologies and client-specific requirements. Proven ability to deliver technical solutions and manage complex client environments effectively.

Highest-signal resume keywords

ServiceNow ImplementationAgile DevSecOps TechniquesServiceNow Business RulesServiceNow Certified System AdministratorCustomer Service Management (CSM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow CustomizationServiceNow WorkspacesServiceNow Service PortalBusiness Rules ScriptingWorkflowsDashboardsUser PortalsCapability DemonstrationsClient Stakeholder Coordination

Soft Skills

Technical ExpertiseClient CommunicationStakeholder EngagementProblem SolvingCollaboration

Tools & Technologies

ServiceNow PlatformAgile MethodologiesHuman Centered Design Framework

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist - CSM

Industry Keywords

Client EnvironmentFederal GovernmentStrategic Portfolio Management (SPM)Human Resources Service Delivery (HRSD)Integrated Risk Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver the full implementation life cycle for deploying ServiceNow modules into complex client environments
Work with Agile teams and methodologies in a virtual environment
Develop an understanding of customers’ ServiceNow business needs
Coordinate with client stakeholders to understand mission needs and implement requirements in ServiceNow
Provide technical expertise on technical questions related to assigned ServiceNow implementations
Deliver in-progress and final capability demonstrations to client stakeholders
Implement ServiceNow modules for multiple customers
Implement configurations and customizations for multiple customers
Create and manage workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals

Requirements

What you’ll need

Undergraduate degree required; degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred
Ten (10) or more years’ work experience
Five (5) or more years’ experience administering, configuring, or implementing the ServiceNow platform or applications
Demonstrated experience implementing and deploying ServiceNow modules using Agile DevSecOps techniques in a client environment
Demonstrated experience with ServiceNow platform capabilities in a client environment
Demonstrated experience with ServiceNow Business Rules and scripting aspects of the ServiceNow Platform
Experience implementing ServiceNow within a Human Centered Design framework preferred
Demonstrated experience configuring and customizing ServiceNow Service Portal pages and widgets preferred
Demonstrated experience configuring and customizing ServiceNow Workspaces preferred
Demonstrated experience implementing ServiceNow in Customer Service Management (CSM) and one additional module: Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), or Integrated Risk Management preferred
Demonstrated experience implementing ServiceNow modules for clients in the US Federal Government preferred
ServiceNow Certified System Administrator certification preferred
ServiceNow Certified Implementation Specialist - CSM certification preferred

Benefits

Comp & perks

Equal employment opportunities
Some travel may be required within CONUS only