Contract Writing System Service Desk Manager
LMI
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $115,000 - $160,000 per year
Tech Stack
About the role
- Lead Service Desk operations for the Army Contract Writing System
- Serve as a point of escalation for Tier II functional members
- Collaborate with stakeholders to understand education requirements
- Optimize implementation of ServiceNow for service desk operations
- Present performance reports and actionable insights to management
Requirements
- Bachelor’s degree with 10 years of experience
- 5+ years of experience with enterprise contract writing system implementations preferred
- Knowledge of Appian platform application development
- Exceptional verbal and written communication skills
- Security Plus certification required
- Advanced ITIL certifications required (or received within 6 months of hire)
- Active DoD Secret Clearance
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise contract writing system implementationsAppian platform application developmentServiceNow optimization
Soft Skills
verbal communicationwritten communication
Certifications
Bachelor's degreeSecurity Plus certificationITIL certification