Mission Success and Training Manager
LMI
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia • Washington • United States
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Salary
💰 $110,000 - $189,000 per year
About the role
- Design, develop, and refine role-specific training curricula that integrate hardware operation, software workflows, system integrations, and mission execution procedures.
- Create high-quality instructional materials, such as presentations, video modules, job aids, practical exercises, and certification validation tools.
- Deliver instructor-led, virtual, and hybrid training across distributed operational locations, including hands-on demonstrations in field environments.
- Lead customer success programs, ensuring consistent, high-impact engagement across DoD accounts.
- Oversee Field Service Representatives (FSRs) and support their preparation to deploy solutions professionally and mission-ready.
- Define success metrics, measure customer adoption, and ensure our solutions consistently deliver operational value.
Requirements
- Bachelor’s degree in Engineering, Management, or a related field.
- 7+ years of experience in customer success management, training leadership, or program delivery, with a focus on technical systems and operational enablement.
- Proven ability to design and execute structured training and adoption programs for mixed technical audiences, including non-technical users.
- Experience working cross-functionally with engineering, product management, and delivery teams.
- Strong communication, organization, and presentation skills, with the ability to translate technical solutions into user-friendly operational workflows.
- U.S. citizen with the ability to obtain and maintain a Secret-level security clearance.
- Willingness to travel as needed for training and program delivery.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training curricula designinstructional materials creationcustomer success managementprogram deliverytraining program executiontechnical systems enablementoperational workflowssuccess metrics definitioncustomer adoption measurement
Soft Skills
communication skillsorganizational skillspresentation skillscross-functional collaborationleadership
Certifications
Bachelor’s degreeSecret-level security clearance