LMI

Strategic Communications Manager

LMI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $0 - $140,000 per year

Job Level

SeniorLead

About the role

  • Develop, implement and refine strategic communications plan that aligns with the company’s goals and objectives.
  • Guide response to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
  • Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
  • Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
  • Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
  • Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics.
  • Conduct presentations for internal and external stakeholders as needed.
  • Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns.
  • Maintain an organized log of all communications, ensuring compliance with USPS standards.

Requirements

  • Bachelor’s degree in communications, Public Relations, or related field.
  • 8+ years of experience in a customer-facing communication role, ideally within a government or large organization.
  • Proven track record in developing and executing successful communication strategies.
  • Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
  • Experience in dealing with sensitive information, particularly related to fraud or security issues.
  • Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
  • Ability to quickly synthesize complex information into clear and concise messaging.
  • Strong project management and organizational skills with keen attention to detail.
  • Ability to receive a USPS Public Trust Clearance.
  • Experience in federal government or federal government consulting. (Desired)
Benefits
  • Health insurance
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
communication strategiesdata analysiscustomer metricsfraud preventionproject managementorganizational skillssensitive information handlingclear messaging
Soft Skills
written communicationverbal communicationcustomer serviceattention to detailcollaborationpresentation skills
Certifications
USPS Public Trust Clearance