Associate Care Navigator

Liviniti

Associate Care Navigator responsible for case management on behalf of Southern Scripts clients. Engaging members for personalized service and ensuring compliance with regulations.

Posted 7/11/2026full-timeSt. Louis • Louisiana, Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Conduct case management on behalf of the client and Southern Scripts.
Provide targeted, personalized service based on a holistic view of the member.
Engage members through telephone, correspondence, fax, or app.
Assist members in understanding components of Southern Scripts products.
Support the success of Southern Scripts and our clients through the development of member-centric solutions.
Maintain compliance with ERISA, HIPAA, and client specific requirements.
Work as part of a team to meet business unit objectives.

Requirements

What you’ll need

High School degree, some college preferred or equivalent experience.
1-2 years’ experience with member engagement with PBM and Medical background.
1-2 years’ Specialty Pharmacy or PBM experience.
1-2 years’ CRM platform experience.
1-2 years’ experience collaborating with Clinical, Prior Authorization, sales, account management, senior executive, and various external client facing relationships.

Benefits

Comp & perks

Medical, Dental, Vision Insurance
Disability and Life insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Case ManagementMember EngagementSpecialty Pharmacy ExperiencePBM ExperienceCRM Platform Experience

Soft Skills

CollaborationCommunicationCustomer Service