Account Manager

Liviniti

Account Manager managing day-to-day customer service and support for healthcare clients. Ensuring project deliverables and satisfaction while working closely with clients and executives.

Posted 6/23/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

An Account Manager owns the day-to-day customer service and support for their assigned clients to deliver best-in-class service and ensure all client needs and objectives are met.
This role is responsible for ensuring project deliverables and timelines align with client service agreements and requirements, service levels are achieved, identified issues are resolved timely, and client satisfaction is achieved.
This role works in tandem with the Account Executive to ensure the client’s strategic plan is executed.
Functions include, but are not limited to: Providing timely responses to all client inquiries and addressing all client needs.
Can prioritize competing priorities effectively and/or request support when needed.
Works effectively across organizations to resolve client needs with a sense of urgency.
Learns from Account Executive to better understand client utilization and needs.
Ensures full understanding of client benefit package intent.
Effectively and proactively communicates with clients and ensures that all communications are easy to understand.
Delivers quality products in every interaction.
Continues to focus and invest time in learning the Liviniti product suite and process interworking.
Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence.
Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines.
Maintaining current work-in-progress records and archives of past project information as appropriate.
Validating all systems accurately reflects their intent.
Provide proactive communication with clients.
Abide by all obligations under HIPAA related to Protected Health Information (PHI). Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.

Requirements

What you’ll need

Bachelor’s Degree required; or equivalent four (4) years of external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment
2 years of account management experience
Demonstrate good presentation skills and excellent negotiation skills
Experience with client or provider relations
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Project, Outlook, and Adobe
Outstanding analytical skills
Excellent verbal and written communication skills, establishing rapport and working with others
Program performance and understanding of healthcare analytics.

Benefits

Comp & perks

Medical, Dental, Vision insurance
Disability and Life insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementhealthcare analyticspresentation skillsnegotiation skillsanalytical skills

Soft Skills

client servicecommunicationprioritizationcollaborationproblem-solvingrapport building

Certifications

Bachelor's DegreeHIPAA Training