Director of Account Management

. The Director of Account Management’s primary duty is a trusted advisor to the client and possesses strong business management skills.

Posted 4/21/2026full-time🇺🇸 United StatesLeadWebsite

Key responsibilities & impact

The Director of Account Management’s primary duty is a trusted advisor to the client and possesses strong business management skills.
This individual is responsible for overseeing all client accounts, leading and mentoring the account management team, and driving organic and new business growth.
In this role, you will maintain strategic relationships and help to guide our clients with the knowledge and solutions appropriate for their business, industry and trends.
Establish departmental goals for service delivery measured through key performance indicators (KPI’s).
Evaluates team’s performance against the KPI’s and intervenes with management direction to assist account management team meet and exceed goals.
Develop and ensure that the Account Management department standards, methods, and process and procedures for client service are followed.

What you’ll need

Bachelor’s Degree in Communications, Marketing, Business, Finance, or equivalent
10+ years of direct client/account management experience; Healthcare or PBM experience a plus.
At least 3 year’s managerial experience leading a similar or like function.
Proficiency in Microsoft Office suite required.
Must demonstrate strong negotiation and communication skills and excel under pressure.
Ability to travel and present to clients, as required.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness managementKPI evaluationclient service standardsnegotiation

Soft Skills

leadershipmentoringstrategic relationship managementcommunicationpressure management

Certifications

Bachelor’s Degree