Director of Account Management

Liviniti

Director of Account Management responsible for overseeing client accounts and leading account management team. Drives business growth and maintains strategic client relationships.

Posted 4/21/2026full-time🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

The Director of Account Management’s primary duty is a trusted advisor to the client and possesses strong business management skills.
This individual is responsible for overseeing all client accounts, leading and mentoring the account management team, and driving organic and new business growth.
In this role, you will maintain strategic relationships and help to guide our clients with the knowledge and solutions appropriate for their business, industry and trends.
Establish departmental goals for service delivery measured through key performance indicators (KPI’s).
Evaluates team’s performance against the KPI’s and intervenes with management direction to assist account management team meet and exceed goals.
Develop and ensure that the Account Management department standards, methods, and process and procedures for client service are followed.

Requirements

What you’ll need

Bachelor’s Degree in Communications, Marketing, Business, Finance, or equivalent
10+ years of direct client/account management experience; Healthcare or PBM experience a plus.
At least 3 year’s managerial experience leading a similar or like function.
Proficiency in Microsoft Office suite required.
Must demonstrate strong negotiation and communication skills and excel under pressure.
Ability to travel and present to clients, as required.

Benefits

Comp & perks

Medical, Dental, Vision insurance
Disability and Life insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness managementKPI evaluationclient service standardsnegotiation

Soft Skills

leadershipmentoringstrategic relationship managementcommunicationpressure management

Certifications

Bachelor’s Degree