LivantaLLC

Director, QIO Communications

LivantaLLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $145,000 per year

Job Level

Lead

About the role

  • Directs the QIO Communications department staff to support program related projects as the Centers for Medicare & Medicaid Services (CMS) Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO).
  • Provides direction, oversight, and guidance to the QIO Communications team.
  • Ensures all QIO deliverables undergo a timely review for general readability and 508 compliance without impeding submission deadlines.
  • Leads and initiates stakeholder outreach and education with an array of external organizations, including, but not limited to, the following: Individual provider organizations and healthcare systems, Medicare Advantage Plans, local, state, regional, and national-level provider associations, advocate, and stakeholder groups, such as State Health Insurance Plans (SHIPs), Senior Medicare Patrols (SMPs), caregiver associations, and other advocacy organizations.
  • Coordinates appropriate and timely responses from clinical staff as needed to beneficiaries or their representatives who reach out with questions regarding specific QIO processes, procedures, or case issues.
  • Understands, interprets, and implements requirements and guidelines outlined in the QIO Manual and the QIO Communications Handbook.
  • Ensures protocols are followed regarding positioning statements, publication numbers, and prior CMS approval when needed for external publications.
  • Analyzes data to understand stakeholder needs, effectiveness of work products, and to direct efforts and implement enhancements as appropriate.
  • Promotes, pilots, and directs the development of written and electronic communication materials and campaigns to launch customer-facing tools for providers and beneficiaries.
  • Supports efforts related to increasing provider compliance with the BFFC-QIO Memorandum of Agreement (MOA) process.
  • Positions the organization as a resource to the public supporting CMS initiatives and the Statement of Work (SOW) goals.
  • Develops various communication vehicles, including creating, launching, and maintaining the BFCC-QIO website, social media accounts, provider bulletins, publications, and website content.
  • Works with CMS and other BFCC-QIO contractors as needed to coordinate outreach and support education initiatives.
  • Collaborates with internal departments to achieve common goals and deliverables.
  • Creates work products that require innovation and originality in all QIO related communications related collateral material and initiatives.
  • Protects the confidentiality of patient information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

Requirements

  • Bachelor’s degree required, preferably in communications, writing, healthcare administration, or a related field.
  • A Master’s degree is preferred.
  • Experience with managing communications programs related to Medicare or CMS contracts is preferred.
  • A minimum of six years of management experience and four years of experience working in a healthcare or government program setting.
  • Knowledge of the Medicare program, including, but not limited to, processes, procedures, policies, and regulatory requirements governing operations of a Medicare BFCC-QIO, administrative practices of healthcare systems, hospitals, and other clinical settings.
  • Knowledge of patient experience, gerontology, and Medicare beneficiary rights.
  • Knowledge of principles and practices of quality improvement techniques, such as data analysis, the Plan-Do-Study-Act (PDSA) method or similar tools for quality improvement, and root cause analysis.
  • Knowledge of personnel and human resource management practices, such as managing virtual teams, team building, mentoring, and leadership.
  • Knowledge of theory, principles, and best practices in curriculum design, adult education, social media, web design, stakeholder outreach, press releases, academic writing, and other external communications.
  • Knowledge of plain writing principles, accessibility requirements, and other communications industry standards.
  • Ability to create inventive, imaginative, and original content is required.
  • Excellent written and verbal communication skills and excellent interpersonal and problem-solving skills are also required.
  • Ability to organize and coordinate multiple simultaneous tasks in a team environment.
  • Ability to exercise critical thinking and sound judgment.
  • Ability to collect, analyze, and interpret data.
  • Ability to maintain objectivity and compassion during interactions involving potentially stressful or political situations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisquality improvement techniquesPlan-Do-Study-Act (PDSA) methodroot cause analysiscurriculum designadult educationweb designstakeholder outreachplain writing principlesaccessibility requirements
Soft skills
leadershipteam buildingmentoringwritten communicationverbal communicationinterpersonal skillsproblem-solvingcritical thinkingsound judgmentorganization