Customer Success Lead

Listo

Customer Success Lead ensuring clients achieve incredible value and build long-term relationships at Listo. Partnering with major names in sports and entertainment.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own client onboarding and make it seamless from day one
Build strong, proactive relationships with operations teams at major venues
Monitor account health and act before problems arise
Identify upsell and expansion opportunities and drive them to closure
Collect client feedback and share insights with the product team
Create playbooks and documentation that scale success

Requirements

What you’ll need

3+ years in customer success, account management, or similar roles at B2B SaaS companies
Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
Proactive mindset — you anticipate needs before clients ask
Strong communicator, comfortable with both stadium ops managers and C‑suite executives
Excellent English, written and spoken
Experience in hospitality, events, or venue management
Familiarity with CS platforms like Intercom or similar tools
Track record of driving expansion revenue

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Listo Website LinkedIn All Job Openings 11 - 50 employees Founded 2022 ☁️ SaaS 🏨 Hospitality 🤝 B2B SaaS
Hospitality
B2B Listo is a venue operations software platform that unifies staff coordination, task management, mobile ordering/pay, and guest service workflows for large venues and hospitality businesses. The platform uses QR-code entry, smart dispatch to wearable devices, real-time status updates, and performance analytics to streamline operations, reduce labor hours, and capture revenue opportunities at touchpoints like stadiums, arenas, hotels, and entertainment venues. Listo positions itself as an all-in-one SaaS solution for venue and enterprise operators seeking improved visibility, faster service, and higher food & beverage revenue. Customer Success Lead 🔥 6 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own client onboarding and make it seamless from day one
Build strong, proactive relationships with operations teams at major venues
Monitor account health and act before problems arise
Identify upsell and expansion opportunities and drive them to closure
Collect client feedback and share insights with the product team
Create playbooks and documentation that scale success 🎯 Requirements
3+ years in customer success, account management, or similar roles at B2B SaaS companies
Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
Proactive mindset — you anticipate needs before clients ask
Strong communicator, comfortable with both stadium ops managers and C‑suite executives
Excellent English, written and spoken
Experience in hospitality, events, or venue management
Familiarity with CS platforms like Intercom or similar tools
Track record of driving expansion revenue Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Defense Customer Success Lead 🔥 17 minutes ago Sofar Ocean 51 - 200 📦 Logistics 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Defense Customer Success Lead training users on innovative marine technologies for the U.S. Department of War. Empowering users to enhance situational awareness and reduce mission risks through Sofar products. 🇺🇸 United States – Remote 💵 $100k - $150k / year 💰 $22.3M Funding Round - Sofar Ocean on 2024-12 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager – Learning & Development 🔥 27 minutes ago Booksy 51 - 200 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Success Learning & Development Manager at Booksy designing and scaling programs for customer-centric culture. Drive excellence through knowledge and accountability in a fast-paced environment. 🇺🇸 United States – Remote 💵 €85k / year 💰 $70M Series C on 2021-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Strategist 🔥 51 minutes ago SmartBug Media 201 - 500 📣 Marketing 🤝 B2B 💼 Consulting Website LinkedIn All Job Openings CRM Strategist at SmartBug Media overseeing HubSpot implementations and driving revenue growth through technical design and integration. Leading complex projects and collaborating with various stakeholders. 🇺🇸 United States – Remote 💵 $75k - $95k / year 💰 Private equity on 2020-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 1 hour ago Group-IB 501 - 1000 🔒 Cybersecurity 💼 Consulting ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Group-IB responsible for onboarding and maintaining client relationships. Focusing on project execution and customer satisfaction in the cybersecurity sector. 🇺🇸 United States – Remote 💰 Grant - Group-IB on 2020-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager, Health Systems 🔥 2 hours ago The Health Management Academy 51 - 200 💼 Consulting 📣 Marketing 🏥 Healthcare Website LinkedIn All Job Openings 🇺🇸 United States – Remote 💵 $130k - $150k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs