Interpreter Specialist, Scheduling

Linguava

Interpreter Specialist coordinating interpreter scheduling and appointment management for Linguava's healthcare client services. Delivering exceptional support and maintaining scheduling continuity with healthcare interpreters.

Posted 6/11/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $44,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate Interpreter Scheduling & Coverage
Assign interpreters based on availability, credentials, language proficiency, location, and client requirements
Verify interpreter eligibility and credentialing requirements prior to assignment
Proactively fill open assignments and scheduling gaps to maximize coverage
Reassign appointments as needed to ensure continuity of service
Arrange backup coverage whenever possible to minimize disruptions
Respond to interpreter and client inquiries with professionalism, empathy, and urgency
Handle inbound and outbound communications related to scheduling and appointment updates
Resolve concerns through a One Call Resolution mindset whenever possible
Build strong relationships with interpreters to support engagement and retention
Review appointment details, history, and special instructions before making scheduling decisions
Maintain accurate appointment records and scheduling documentation
Ensure all actions, communications, and resolutions are properly recorded
Monitor scheduling activity to identify and address potential service gaps
Follow scheduling protocols, departmental SOPs, and contractual requirements
Ensure assignments meet all credentialing and compliance standards
Maintain high levels of accuracy and attention to detail
Document incidents, client communications, and resolution efforts appropriately
Support quality initiatives that improve scheduling consistency and client satisfaction

Requirements

What you’ll need

High School Diploma or GED required
Customer service, scheduling, administrative support, or operations experience preferred
Experience working in healthcare, language services, or workforce scheduling environments is a plus
Strong verbal and written communication skills
Excellent customer service and active listening abilities
Strong attention to detail and organizational skills
Ability to multitask and prioritize effectively
Critical thinking and problem-solving skills
Conflict resolution and de-escalation capabilities
Ability to work independently while collaborating with cross-functional teams
Commitment to health equity and language access services

Benefits

Comp & perks

401k Match
Company paid health (medical, dental, vision)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

schedulingcredentialingappointment managementdocumentationcustomer serviceadministrative supportoperationsmultitaskingproblem-solvingconflict resolution

Soft Skills

communicationactive listeningattention to detailorganizational skillscritical thinkingempathyprofessionalismcollaborationrelationship buildingcommitment to health equity

Certifications

High School DiplomaGED