Client Success Advocate – SaaS Software

LinenMaster

Client Success Advocate for SaaS software enhancing customer relationships and ensuring product usage. Collaborating with clients to drive retention and identify growth opportunities in their success.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop a deep understanding of client's businesses, goals, and challenges
Apply strategic thinking to identify opportunities for growth
Collaborate with clients and internal teams to develop proposals/solutions that meet the client's needs and generate new revenue for the Company
Negotiate pricing, renewals, and contracts
Ensure timely delivery of products and services
Monitor client satisfaction and address promptly any issues or concerns that arise
Possess strong communication and interpersonal skills to build and maintain relationships with clients
Own knowledge of all products and services offered by the company
Collaborate with the Client Success team to create a process to connect with clients supporting engagement and high satisfaction rates
Develop and conduct Quarterly Business Reviews
Provide ideas for creative sales and marketing tactics

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university
5+ years overall combined experience in sales and account management
Excellent written and verbal communication skills
Laundry industry and/or cloud-based software sales experience preferred
Proficiency in standard business and sales software, including Office products and Hubspot
Be an exceptional team player with all staff
Intrinsic motivation to maintain a steady flow of revenue for the company
Adherence to company Information Security Policies
Available to travel occasionally, to (company-related events, industry-related travel including conferences, trade shows, etc.)

Benefits

Comp & perks

Creativity: Lead creative and challenging projects
Growth Opportunities: Be part of a growing team with mentorship and support to aid your professional growth
Culture: Strong core business values with a focus on teamwork in a dynamic environment
Recognition: Employee and peer to peer rewards programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceaccount managementbusiness proposalscontract negotiationclient satisfaction monitoringQuarterly Business Reviewscreative sales tacticscloud-based software salesbusiness software proficiency

Soft Skills

strategic thinkingcommunication skillsinterpersonal skillsteam playerintrinsic motivationrelationship buildingproblem-solvingcollaborationclient engagement

Certifications

Bachelor’s degree