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Retail Store Manager
Lindt & SprüngliRetail Store Manager overseeing Lindt boutique operations, staff, inventory, and sales performance. Delivering exceptional customer experiences for the premium chocolate leader in Vancouver/Richmond.
Posted 8/17/2026full-timeVancouver • 🇨🇦 CanadaJuniorMid-Level💰 CA$57,000 - CA$71,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong retail management capabilities with a focus on customer service excellence, sales generation, and staff training. Proficient in inventory management, cash handling, and maintaining store standards while achieving sales goals.
Highest-signal resume keywords
Retail Management ExperienceCustomer Service SkillsSales GenerationBilingual Communication (French and English)Inventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesMerchandisingCash HandlingInventory OrderingPerformance Reviews
Soft Skills
Time ManagementCommunication AbilitiesTeam SupervisionCustomer Relationship Management
Certifications & Qualifications
Post Secondary Education Preferred
Industry Keywords
Retail OperationsStore ProfitabilityLoss PreventionProduct KnowledgeFood/Product Safety Standards
About the role
Key responsibilities & impact- Manage the daily operations of a Lindt Retail Boutique
- Generate and drive corporate sales
- Uphold exemplary customer service by modeling behaviour and establishing appropriate guidelines
- Monitor daily sales and labour issues to maximize store profitability without sacrificing customer service
- Recruit, interview and hire Retail Sales Associates
- Supervise store employees to maximize customer service, sales and profit
- Train staff on sales techniques and product knowledge
- Order merchandise and supplies while managing inventory and loss prevention
- Reconcile cash with sales receipts and complete daily paperwork, accounting, payroll and store administration
- Maintain product and sales knowledge while achieving sales goals and controlling expenses
- Manage staff performance and assist with employee performance reviews
- Maintain store merchandising presentation to company standards
- Maintain cleanliness and food/product safety standards
- Perform cash handling, inventory ordering and related retail administrative duties
Requirements
What you’ll need- Excellent customer service skills
- Post secondary education preferred
- Sales-oriented and able to develop/build business
- 2–5 years of retail management experience
- Good time management habits
- Strong oral and written communication abilities in French and English
- Previous experience in a merchandising or presentation capacity
- History of going above and beyond to provide exceptional customer service
- Talent for sales and selling
- Passion for chocolate
Benefits
Comp & perks- 15% performance-based bonus
- Health and Dental Plan
- Retirement Savings Plan
- Employee Assistance Program
- Corporate Gym Discount Rates
- Wellness Program
- Opportunity to sample premium chocolate products
- Growth-oriented work environment
- Accommodations available upon request for people with disabilities