Retail Store Manager

Lindt & Sprüngli

Lindt chocolate Retail Store Manager leading GTA boutique operations, sales, staffing, and merchandising. Delivering premium customer experiences while maximizing store profitability and product safety.

Posted 8/17/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$57,000 - CA$71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong retail management capabilities with a focus on customer service excellence, sales generation, and team leadership. Proficient in inventory management, cash handling, and employee training to drive store profitability and maintain high operational standards.

Highest-signal resume keywords

Retail Management ExperienceCustomer Service SkillsSales GenerationBilingual Communication (French and English)Merchandising Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementCash HandlingSales TechniquesEmployee TrainingPerformance Reviews

Soft Skills

Time ManagementStrong Communication

Industry Keywords

Retail OperationsCustomer ServiceSales GoalsProduct KnowledgeFood/Product Safety

About the role

Key responsibilities & impact

Manage the daily operations of a Lindt Retail Boutique
Generate and drive corporate sales
Uphold exemplary customer service by modeling behavior and establishing guidelines
Monitor daily sales and labor issues to maximize store profitability without sacrificing customer service
Recruit, interview, and hire Retail Sales Associates
Supervise store employees to maximize customer service, sales, and profit
Train employees on sales techniques and product knowledge
Order merchandise and supplies while managing inventory and preventing loss
Reconcile cash with sales receipts and complete daily paperwork, accounting, payroll, and store administration
Develop and use comprehensive knowledge of products and sales information to achieve sales goals while controlling expenses
Manage staff performance and assist with employee performance reviews
Maintain store merchandising presentation to company standards
Maintain high standards for cleanliness and food/product safety
Perform cash handling, inventory ordering, and related retail administrative duties

Requirements

What you’ll need

Excellent customer service skills
Post-secondary education preferred
Sales-oriented and able to develop/build business
2–5 years of retail management experience
Good time management habits
Strong oral and written communication abilities in French and English
Previous merchandising or presentation experience
History of going above and beyond to provide exceptional customer service
Talent for sales and selling
Passion for chocolate

Benefits

Comp & perks

15% performance-based bonus
Health and Dental Plan
Retirement Savings Plan
Employee Assistance Program
Corporate Gym Discount Rates
Wellness Program
Opportunity to sample premium chocolate products
Growth-oriented work environment
Accommodations available for people with disabilities upon request