Retail Store Manager

Lindt & Sprüngli

Retail Store Manager leading Lindt’s premium chocolate boutique operations in Vancouver/Richmond. Driving sales, customer service, staffing, inventory, and store profitability.

Posted 8/17/2026full-timeVancouver • 🇨🇦 CanadaJuniorMid-Level💰 CA$57,000 - CA$71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong retail management capabilities with a focus on customer service excellence, sales generation, and effective team leadership. Proficient in inventory management, merchandising standards, and financial reconciliation to drive store profitability.

Highest-signal resume keywords

Retail Management ExperienceCustomer Service SkillsSales GenerationBilingual Communication (French and English)Merchandising Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementSales TechniquesCash ReconciliationPayroll AdministrationProduct Knowledge

Soft Skills

Time ManagementTeam LeadershipCommunication AbilitiesCustomer Relationship ManagementProblem Solving

Industry Keywords

Retail OperationsSales GoalsLoss PreventionStore PresentationFood Safety

About the role

Key responsibilities & impact

Manage the daily operations of the Lindt Retail Boutique
Generate and drive corporate sales
Model exemplary customer service behaviour and establish appropriate guidelines
Monitor daily sales and labour issues to maximize store profitability without sacrificing customer service
Recruit, interview, and hire Retail Sales Associates
Supervise store employees to maximize customer service, sales, and profit
Train employees on sales techniques and product knowledge
Order merchandise and supplies while managing inventory and loss prevention
Reconcile cash with sales receipts and complete daily paperwork, accounting, payroll, and store administration
Develop and utilize product and sales knowledge to achieve sales goals while controlling expenses
Manage staff performance and assist with employee performance reviews
Maintain store merchandising presentation to company standards
Maintain standards for cleanliness and food/product safety
Handle cash, order inventory, and perform related retail administrative duties

Requirements

What you’ll need

Excellent customer service skills
Post secondary education preferred
Sales-oriented and able to develop/build business
2–5 years of retail management experience
Good time management habits
Strong oral and written communication abilities in French and English
Previous experience in merchandising or presentation
History of going above and beyond to provide exceptional customer service
Talent for sales and selling
Passion for chocolate

Benefits

Comp & perks

Health and Dental Plan
Retirement Savings Plan
Employee Assistance Program
Corporate Gym Discount Rates
Wellness Program
Chocolate!
15% performance-based bonus
Opportunity to sample premium chocolate products
Growth-oriented work environment
Accommodations available for people with disabilities upon request