Retail Store Manager

Lindt & Sprüngli

Lindt Store Manager leading premium chocolate boutique operations across the GTA. Driving sales, profitability, customer service, staffing, inventory, and merchandising standards.

Posted 8/17/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$57,000 - CA$71,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong retail management capabilities with a focus on customer service excellence, sales generation, and team leadership. Proficient in inventory management, cash reconciliation, and employee training to drive store profitability and maintain high operational standards.

Highest-signal resume keywords

Retail Management ExperienceCustomer Service SkillsSales OrientationBilingual Communication (French and English)Merchandising Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementCash ReconciliationSales Techniques TrainingPerformance ReviewsStore Administration

Soft Skills

Time ManagementOral CommunicationWritten CommunicationTeam LeadershipCustomer Relationship Management

Industry Keywords

Retail OperationsSales GoalsLoss PreventionProduct KnowledgeStore Merchandising

About the role

Key responsibilities & impact

Manage the daily operations of a Lindt Retail Boutique
Generate and drive corporate sales
Model exemplary customer service behaviour and establish appropriate guidelines
Monitor daily sales and labour issues to maximize store profitability without sacrificing customer service
Recruit, interview, and hire Retail Sales Associates
Supervise store employees to maximize customer service, sales, and profit
Train employees on sales techniques and product knowledge
Order merchandise and supplies while managing inventory and loss prevention
Reconcile cash with sales receipts and complete daily paperwork, accounting, payroll, and store administration
Maintain product and sales knowledge while achieving sales goals and controlling expenses
Manage staff performance and assist with employee performance reviews
Maintain store merchandising presentation to company standards
Maintain high standards for cleanliness and food/product safety
Handle cash, inventory ordering, and related retail administrative duties

Requirements

What you’ll need

Excellent customer service skills
Post secondary education preferred
Sales oriented, able to develop/build business
2-5 years of retail management experience
Good time management habits
Strong oral and written communication abilities in French and English
Previous experience in a merchandising or presentation capacity
A history of going above and beyond to provide exceptional customer service
A talent for sales and selling
A passion for chocolate

Benefits

Comp & perks

15% performance-based bonus
Health and Dental Plan
Retirement Savings Plan
Employee Assistance Program
Corporate Gym Discount Rates
Wellness Program
Chocolate
Growth-oriented work environment
Accommodations available for people with disabilities upon request