Limber

Physical Therapy Field Customer Success Manager

Limber

full-time

Posted on:

Location Type: Remote

Location: Remote • District of Columbia, Washington • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $80,000 - $100,000 per year

Job Level

JuniorMid-Level

About the role

  • Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
  • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
  • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
  • Analyze usage metrics and develop strategic action plans to improve performance and engagement
  • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
  • Track visit outcomes and progress against client KPIs in a structured and organized way
  • Support new client go-lives and implementation initiatives in the field

Requirements

  • Licensed Physical Therapist or Occupational Therapist
  • Travel Requirement: Up to 80% *total* travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit.
  • 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
  • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
  • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
  • Self-starter with the ability to work independently while remaining highly accountable
  • Strong problem-solving skills and ability to adapt in real time
  • Highly motivated by performance and commission-based earning structures
  • Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
  • An active driver's license in good standing is required
  • Must have reliable access to a major airport for regional travel
  • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Benefits
  • Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave.
  • Additionally, employees receive unlimited PTO and 10 company holidays.
  • Travel reimbursement provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Licensed Physical TherapistLicensed Occupational Therapistclinical experienceoutpatient clinic experiencecoachingtrainingproblem-solvingperformance analysisstrategic action plansKPI tracking
Soft skills
interpersonal skillscommunication skillsrelationship buildingself-starteraccountabilityadaptabilitymotivationenthusiasminnovationcoaching