Limber

Physical Therapy Customer Success Manager

Limber

full-time

Posted on:

Location Type: Remote

Location: Remote • New York, Tennessee, Texas • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

JuniorMid-Level

About the role

  • Full-time role, traveling to partner clinics (up to 80% overnight travel) to build and maintain strong clinician relationships
  • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
  • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
  • Analyze usage metrics and develop strategic action plans to improve performance and engagement
  • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
  • Track visit outcomes and progress against client KPIs in a structured and organized way
  • Support new client go-lives and implementation initiatives in the field

Requirements

  • Licensed Physical Therapist or Occupational Therapist
  • Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays.
  • 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
  • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
  • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
  • Self-starter with the ability to work independently while remaining highly accountable
  • Strong problem-solving skills and ability to adapt in real time
  • Highly motivated by performance and commission-based earning structures
  • Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
  • An active driver's license in good standing is required
  • Must have reliable access to a major airport for regional travel
  • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Benefits
  • Comprehensive benefits include medical, dental, and vision insurance
  • Prescription coverage
  • Disability and life insurance
  • FSA & HSA accounts
  • Employee Assistance Program
  • 401(k) plan with company matching
  • Parental leave
  • Unlimited PTO
  • 10 company holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Licensed Physical TherapistLicensed Occupational Therapistclinical experienceoutpatient clinic experiencecoachingtrainingproblem-solvingperformance analysisstrategic action plansKPI tracking
Soft skills
interpersonal skillscommunication skillsrelationship buildingself-starteraccountabilityadaptabilitymotivationenthusiasminnovationcoaching