Lilo Social

Video Editor

• Edit high-performing video ads for paid social campaigns across Meta, TikTok, Instagram Reels, and YouTube Shorts
• Execute on creative briefs and storyboards developed by creative strategists
• Add motion graphics, text overlays, captions, and effects to enhance video storytelling and performance
• Work with raw UGC footage and branded content to create attention-grabbing, under-15-second video ads
• Iterate quickly on video concepts based on performance data and feedback from media buyers
• Maintain brand consistency across multiple client accounts while adapting to different brand voices
• Organize and manage video assets, project files, and creative libraries across all client accounts
• Stay current on platform trends, best practices, and format specifications for TikTok, Instagram Reels, and Meta
• Collaborate with creative strategists on video concepts and provide input on creative direction
• Conduct research on competitor ads and trending content to inform video creative approaches
• Pull and optimize stills from videos for ad thumbnails and static creative variations
• Participate in weekly design team meetings and collaborate with designers and fellow video editors

Graphics Designer

• Design email templates using Klaviyo's drag-and-drop builder and custom HTML/CSS when needed
• Create campaign emails, automated flow templates, and promotional designs aligned with client brand guidelines
• Develop mobile-first email designs that render flawlessly across email clients and devices
• Collaborate with retention strategists and copywriters to bring campaign concepts to life
• Iterate quickly on email designs based on performance data and A/B test results
• Maintain organized design systems and asset libraries for each client account
• Build reusable email modules and components that streamline production
• Ensure all emails meet accessibility standards and deliverability best practices
• Stay current on email design trends, platform updates, and industry innovations
• Execute QA testing across multiple email clients before campaign launches
• Support the team with design feedback and contribute to internal design standards
• Manage multiple client accounts with varying design needs and brand aesthetics

Email Graphic Designer

Account Manager

• Serve as the primary day-to-day contact for retention marketing across 7-10 assigned client accounts, managing all communication via Slack and email
• Prepare for and participate in client calls (monthly or bi-weekly), providing retention performance updates, execution status reports, and tactical recommendations while supporting senior strategists
• Translate client retention goals and strategic direction into clear, actionable deliverables for internal teams including designers, copywriters, and developers
• Manage end-to-end project coordination in Asana, creating tasks, tracking progress, and ensuring on-time delivery without managing team capacity or resource allocation
• Conduct comprehensive QA on all email campaigns, SMS messages, and lifecycle flows before launch to ensure accuracy, functionality, brand consistency, and technical performance
• Monitor retention performance metrics using Klaviyo, Hiro, and platform analytics, preparing performance summaries and identifying optimization opportunities
• Maintain deep expertise in Klaviyo and SMS platforms (Attentive, Postscript), staying current on platform updates, retention best practices, and deliverability standards
• Troubleshoot technical issues across email flows, campaign deployment, segmentation logic, and deliverability concerns
• Oversee list growth initiatives, on-site capture optimization, and popup strategy to drive subscriber acquisition
• Document all client action items, requests, and deliverable changes, converting them into trackable tasks with clear ownership
• Flag client concerns, technical blockers, or strategic questions early to internal leadership for resolution
• Support account renewals and expansion opportunities through exceptional execution and client relationship management

Retention Account Manager

Technical Project Manager

• Manage project timelines and deliverables across multiple client accounts simultaneously
• Coordinate between creative, media buying, retention, and account teams to allocate resources effectively
• Organize weekly client meeting agendas, take detailed notes, and create actionable task lists from meeting outcomes
• Create and assign Asana tasks for internal teams based on client requests and monthly retainer deliverables
• Track creative production pipelines and monitor asset status from brief through completion
• Build and maintain SOPs for internal processes, organized in Notion
• Set up and manage client project management tools including Google Drive, Asana, Slack, and creative proofing platforms
• Lead internal team standups and coordinate cross-functional project kickoffs
• Handle client onboarding processes and schedule kick-off calls with appropriate stakeholders
• Identify workflow bottlenecks and proactively implement process improvements
• Maintain comprehensive documentation of scope of work for each client account
• Keep all project stakeholders aligned and informed to ensure client retention and satisfaction

Digital Project Manager

• Serve as the primary day-to-day contact for retention marketing across 7-10 assigned client accounts, managing all communication via Slack and email
• Prepare for and participate in client calls (monthly or bi-weekly), providing retention performance updates, execution status reports, and tactical recommendations while supporting senior strategists
• Translate client retention goals and strategic direction into clear, actionable deliverables for internal teams including designers, copywriters, and developers
• Manage end-to-end project coordination in Asana, creating tasks, tracking progress, and ensuring on-time delivery without managing team capacity or resource allocation
• Conduct comprehensive QA on all email campaigns, SMS messages, and lifecycle flows before launch to ensure accuracy, functionality, brand consistency, and technical performance
• Monitor retention performance metrics using Klaviyo, Hiro, and platform analytics, preparing performance summaries and identifying optimization opportunities
• Maintain deep expertise in Klaviyo and SMS platforms (Attentive, Postscript), staying current on platform updates, retention best practices, and deliverability standards
• Troubleshoot technical issues across email flows, campaign deployment, segmentation logic, and deliverability concerns
• Oversee list growth initiatives, on-site capture optimization, and popup strategy to drive subscriber acquisition
• Document all client action items, requests, and deliverable changes, converting them into trackable tasks with clear ownership
• Flag client concerns, technical blockers, or strategic questions early to internal leadership for resolution
• Support account renewals and expansion opportunities through exceptional execution and client relationship management.

Full-stack Engineer

• Build internal dashboards and tools that help media buyers and strategists manage client accounts more efficiently
• Develop AI-powered features using large language models (LLMs) to automate creative analysis, campaign reporting, and workflow tasks
• Create integrations with advertising platforms including Facebook Ads API, Google Ads API, and other marketing technology tools
• Design and maintain databases to aggregate performance data across clients and enable cross-account insights
• Work directly with media buyers, strategists, and creative team members to understand pain points and build solutions
• Own the full development lifecycle for internal projects including scoping, technical design, implementation, deployment, and ongoing iteration
• Implement authentication, permissions, and security best practices for internal tools handling client data
• Build APIs and backend services to support internal applications and integrate with third-party platforms
• Deploy and manage applications in cloud environments with appropriate monitoring and error handling
• Document technical specifications, APIs, and system architecture for team reference
• Stay current on AI/ML developments and identify opportunities to incorporate new capabilities into internal tools
• Collaborate with leadership on technical roadmap and prioritization of internal tool development

Video Editor

Email Graphic Designer

Retention Account Manager

Retention Account Manager

Digital Project Manager

Digital Project Manager

Retention Account Manager

Digital Project Manager

Retention Account Manager

Retention Account Manager

Digital Project Manager

Full Stack Engineer