Lifecycle Retention Specialist
Lilo Social
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Hands-On Execution & Technical Deliverables: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
- Quality Assurance: Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation
- Performance Monitoring: Proactively monitor key metrics and flag insights to the Strategy team
- Client Communication & Relationship: Serve as the liaison, maintaining strong client relationships
- Project Planning & Organization: Maintain comprehensive project plans and timelines for assigned clients
- Internal Coordination: Coordinate daily with internal teams to ensure required creative assets are delivered on time
Requirements
- Klaviyo Proficiency: Direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within Klaviyo
- Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
- eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
- Proven Project Management Skills: Ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams to hit delivery deadlines
- Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Klaviyoemail campaignsSMS messagesquality assuranceperformance monitoringcampaign optimizationsegmentationproject managementtesting deliverabilitytracking
Soft skills
client communicationrelationship managementproject planningorganizationinternal coordinationproactive monitoringarticulating technical requirementsconstructive conversations