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About the role
Key responsibilities & impact- Oversees maintenance technician(s) and groundskeeper(s)
- Manages prioritization of and execution of work order requests
- Maintains inventory and supplies
- Handles emergency service calls on a rotational basis
- Ensures community grounds are clean and free of debris
- Assists with seasonal work such as snow removal
- Develops team members in maintenance skill set
- Includes appliance repair, unit make ready, plumbing, HVAC troubleshoot, etc.
- Creates and executes preventative maintenance programming
- Manages and builds vendor relationships at assigned asset
- Assists in the management of capital projects
- Supports hosting resident events
- Collaborates with the team to facilitate and organize events
- Ensures customer satisfaction scores are maintained at assigned asset
Requirements
What you’ll need- High school degree or equivalent
- HVAC Certification required
- EPA 608
- OSHA 10 certification
- 2+ years of previous residential apartment or facilities management experience required
- Experience managing a maintenance team within an urban multi-family property required
- Proven customer experience delivery necessary
- Strong time management skills and attention to detail needed
- Strong decision-making and problem-solving skills needed
- Hold a valid, unrestricted driver's license
- Ability to operate tools and equipment in accordance to safety guidelines
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appliance repairunit make readyplumbingHVAC troubleshootingpreventative maintenance programminginventory managementwork order managementcapital project managementvendor relationship managementemergency service handling
Soft Skills
team developmentcustomer satisfactiontime managementattention to detaildecision-makingproblem-solvingcollaborationevent organizationprioritizationcommunication
Certifications
HVAC CertificationEPA 608OSHA 10valid driver's license