Quality and Performance Coordinator

LifeStance Health

Quality & Performance Coordinator auditing revenue cycle operations for LifeStance Health, a mental healthcare provider. Analyzing trends, identifying process gaps, and supporting compliance and performance improvement.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting quality assurance audits within Revenue Cycle Management, focusing on compliance, accuracy, and process improvement. Proficient in analyzing performance data and providing actionable insights to enhance operational efficiency.

Highest-signal resume keywords

Healthcare Revenue Cycle Management ExperienceQuality Assurance AuditingPayer Rules UnderstandingRCM Systems ProficiencyData Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceAuditingData AnalysisPerformance Metrics TrackingRoot Cause AnalysisProcess ImprovementError DocumentationCompliance Risk IdentificationTraining DevelopmentScorecard Development

Soft Skills

Attention to DetailCommunication SkillsCritical ThinkingCollaborationTime Management

Tools & Technologies

AdvancedMDAthenaHealthWaystarExcel

Industry Keywords

Revenue Cycle ManagementDenial ManagementBilling RegulationsBehavioral Health RCMAudit Methodologies

About the role

Key responsibilities & impact

Conduct structured quality assurance audits across RCM functions including benefit verification, charge capture, payment posting, denial handling, and AR follow-up
Evaluate work for accuracy, completeness, compliance, and adherence to standard operating procedures
Document audit findings, error types, and trends using standardized scoring tools
Identify recurring issues, process breakdowns, and training gaps
Escalate high-risk findings or systemic issues to leadership
Track individual and team performance metrics including productivity, accuracy, denial trends, and rework rates
Analyze audit data to identify patterns, outliers, and improvement opportunities
Support development of scorecards and performance dashboards
Provide actionable insights to operational leaders to improve first-pass resolution and reduce rework
Support root cause analysis for quality failures, claim errors, and payer denials
Recommend corrective actions, process changes, or training interventions
Monitor improvement initiatives and report outcomes
Assist in developing and updating quality standards and audit methodologies
Support targeted retraining efforts based on audit findings
Serve as a subject matter resource on quality standards and best practices
Maintain accurate records of audits, findings, and corrective actions
Prepare regular reports summarizing quality trends and performance insights
Ensure audit data is captured in centralized systems for leadership review
Assist in preparing materials for operational reviews and performance meetings
Ensure adherence to payer rules, billing regulations, and internal policies
Identify potential compliance risks and escalate appropriately
Support internal and external audit readiness activities
Promote standardized processes across RCM operations

Requirements

What you’ll need

2–4 years of experience in healthcare Revenue Cycle Management
Experience in one or more RCM areas such as AR, billing, denials, payment posting, or eligibility/benefits
Prior quality assurance, auditing, or training experience preferred
Behavioral Health RCM experience a plus
Strong understanding of payer rules, claims processes, and denial management
Ability to interpret performance data
High attention to detail and accuracy
Strong written and verbal communication skills
Ability to provide constructive feedback in a professional manner
Proficiency with RCM systems and reporting tools such as AdvancedMD, AthenaHealth, and Waystar
Excel skills preferred
Critical thinking and problem solving
Objectivity and sound judgment
Organization and time management
Collaboration and teamwork
Continuous improvement mindset
Ability to manage confidential information

Benefits

Comp & perks

Medical, dental, vision, AD&D, short- and long-term disability, and life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Potential bonus