Manager, Scheduling Strategy – Optimization

LifeStance Health

Manager building centralized clinician scheduling operations for LifeStance Health’s mental healthcare practice. Optimizing templates, utilization, patient access, and cross-functional workflows.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare scheduling operations, including the design and optimization of centralized scheduling processes and the development of scalable SOPs. Proven ability to lead cross-functional teams, manage stakeholder relationships, and implement effective project management strategies.

Highest-signal resume keywords

Healthcare Scheduling OperationsEHR Experience (Athena Preferred)SOP DevelopmentPeople ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignOperational ImplementationScheduling OptimizationWorkflow ManagementPerformance TrackingQuality ReviewRequirements DefinitionData AnalysisCapacity MonitoringFeedback Loop Development

Soft Skills

Cross-Functional CollaborationStrong CommunicationProblem-SolvingRelationship BuildingInclusivity

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Centralized Operational FunctionService Level Agreements (SLAs)Stakeholder CommunicationTeam DevelopmentOperational Playbooks

About the role

Key responsibilities & impact

Lead the design, launch, and ongoing optimization of a centralized schedule template build function for clinician onboarding and schedule updates
Define the end-to-end operating model for schedule template build requests, including intake, approval, prioritization, completion, quality review, escalation, and performance tracking
Partner with Practice Operations, Clinical leadership, Technology, EHR implementation teams, and other stakeholders to define requirements, clinician needs, system constraints, and dependencies
Create and maintain scalable SOPs, workflows, job aids, and team processes across markets and service lines
Establish service expectations, SLAs, decision rights, escalation pathways, and stakeholder communication routines
Build, manage, and develop a team of schedule build analysts
Develop relationships with local operations teams and clinicians to gather feedback, support adoption, and improve processes
Monitor process performance, capacity, request volume, turnaround times, quality outcomes, and stakeholder feedback
Analyze schedule templates, operational feedback, and access/utilization trends to identify optimization opportunities
Lead schedule template optimization initiatives with operations, clinicians, clinical leadership, and Technology
Develop scalable processes, standards, and feedback loops for continuous improvement
Translate operational insights into recommendations and leadership materials
Drive projects from concept through implementation, managing workplans, dependencies, blockers, and operational handoff

Requirements

What you’ll need

Bachelor’s degree required
Minimum of 5 years of experience in healthcare scheduling operations
Prior people management experience required
Experience with EHR, preferably athena, scheduling, service desk, or workflow management processes required
Experience building or scaling a centralized operational function, shared service, or support team required
Experience developing SOPs, workflows, business requirements, service expectations, or operational playbooks required
Experience partnering with clinical, operational, and technology stakeholders preferred
Experience working closely with senior leadership and cross-functional stakeholders required
Experience optimizing supply and demand dynamics or scheduling optimization required
Strong process design and operational implementation skills
Proven cross-functional collaboration and requirements-definition ability
Ability to translate clinician needs and business requirements into scalable processes
Strong people leadership skills, including hiring, training, management, and team development
Excellent project management skills
Strong written and verbal communication skills
Comfort working in systems-oriented environments and with technology teams
Strong judgment and problem-solving skills
Ability to build trusted relationships with operations teams, clinicians, and cross-functional partners
Inclusivity and cultural awareness
Ability to evaluate workflows and schedule templates for optimization
Ability to travel as needed, up to 30%
Ability to meet stated physical requirements, including lifting or moving objects up to 25 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
AD&D insurance
Short- and long-term disability insurance
Life insurance
401k retirement savings with employer match
Paid parental leave
Paid time off
Holiday pay
Employee Assistance Program
Competitive bonus plan