Outreach Intake Manager

LifeStance Health

. Oversight of Daily Operations .

Posted 5/6/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $59,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Oversight of Daily Operations
Collaborate closely with Intake leaders and LSH operations leaders to enhance Outreach satisfaction and efficiency
Maintain regular communication and partnership with business development to identify key referral sources and lead source outcomes
Conduct routine quality assessments to gauge and enhance patient and referral satisfaction
Identify and rectify issues and discrepancies in trends and policies/procedures
Ensure compliance with attendance policies and adherence to established procedures
Craft diverse strategies to effectively resolve issues , drive successful execution , and implement solutions effectively
Maintain and update team task assignment schedules while actively fostering cross-training initiatives to develop regional expertise within the team
Conduct interviews, hiring and termination decisions, and assess staff performance while acknowledging exceptional contributions
Establish performance objectives and benchmarks for the team, track advancements , and supply constructive feedback
Innovate methods to enhance procedures for smoother daily operations
Engage with staff in a dynamic setting, demonstrate adaptability, initiative, resourcefulness, and efficacy
Foster open communication and interaction with staff to inspire and empower performance
Incorporate a culture of continuous improvement by encouraging staff to provide feedback and ideas for enhancing processes
Facilitate regular team meetings and one-on-one sessions to address concerns, share updates, and reinforce team cohesion
Implement recognition programs or incentives to boost morale and acknowledge outstanding performance
Stay updated on industry trends and best practices to bring fresh insights and ideas to the team
Lead by example with regard to change management by showing flexibility in embracing new technologies , phone systems, and navigating shifts in organizational processes and priorities
Analyze Key Performance Indicators
Collect and analyz e key performance indicators (KPIs) to enact directives and audit procedure s
Oversee specialized KPIs tailored to outreach initiatives
Create initiatives for accountability to foster team achievements
Introduce quality assurance protocols to uphold superior customer care and continually pinpoint areas for enhancement
Scrutinize and audit referral documentation , sources , and submissions
Utilize reporting techniques to transform data into actionable insights, guiding the team based on emerging trends

Requirements

What you’ll need

Bachelor's degree with a focus in business, health care, or a related field preferred
Alternatively, an associate degree paired with 3 + years of relevant work experience, or a high school diploma or equivalent coupled with at least 5 + years of relevant work experience will be considered
2 + years of experience overseeing health plan management or working in a medical or mental health call center
Previous exposure to Electronic Health Record systems (EHRs) and telephone systems is required
Proficiency in Microsoft Office Suite, Internet usage, and Email communication is essential, with a strong typing ability
Experience with NICE system and/or other call center software is advantageous
The ability to conduct thorough investigations and engage in effective follow-up discussions with personnel is necessary
Attention to detail is crucial to maintain accuracy and completeness in tasks
Candidates must demonstrate the capacity to multitask and prioritize duties in a fast-paced environment
Internal applicants must maintain good standing, devoid of active attendance concerns or disciplinary measures
A quiet, dedicated, HIPAA-compliant workspace is necessary for remote work
Applicants must be legally eligible for employment in the United States.

Benefits

Comp & perks

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electronic Health Record systemsMicrosoft Office Suitedata analysisquality assurance protocolsperformance indicatorscall center softwarereporting techniquesinvestigation skillstyping abilityattention to detail

Soft Skills

communicationcollaborationproblem-solvingadaptabilityinitiativeresourcefulnessleadershipmultitaskingperformance feedbackteam cohesion