Senior Principal, Technology Operations – Governance & Reporting

LifeStance Health

. Lead and continuously improve intake governance processes to ensure work entering the technology organization is prioritized, aligned to strategy, and properly scoped .

Posted 3/26/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $114,000 - $139,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and continuously improve intake governance processes to ensure work entering the technology organization is prioritized, aligned to strategy, and properly scoped
Establish and operate a centralized command center for technology operations
Ensure demand is evaluated based on business value, risk, and capacity, separating signal from noise
Prepare decision-ready materials that connect strategy, delivery, and financial impact
Define standards for vendor and partner engagement across the technology organization
Establish operational frameworks that create clarity around ownership, decision-making, and execution accountability
Lead creation and tracking of technology KPIs, including delivery performance, platform reliability, and operational efficiency
Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk
Drive technology cost transparency, ensuring leadership understands where investments are allocated across platforms, products, and initiatives
Own financial governance for technology, including budget tracking, forecasting support, and cost control mechanisms
Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk
Establish operational performance metrics to assess team throughput, predictability, and execution effectiveness
Oversee vendor management operations, including tracking of external technology spend
Partner with Procurement, Finance, and Technology leaders to ensure vendor investments are cost-effective and aligned to strategic priorities
Provide structured meeting facilitation and operational support for key technology leadership forums (e.g., planning reviews, governance councils, operational reviews)
Design and run structured sessions that drive decisions, accountability, and follow-through
Serve as a connective partner across Technology, Product, Finance, and Operations to ensure alignment and execution discipline

Requirements

What you’ll need

8–10+ years of experience in technology operations, technical program management, or engineering operations
Experience leading operational governance, KPI frameworks, and performance reporting within a technology organization
Strong background in technology financial management, budgeting support, or cost transparency initiatives
Proven success driving process improvement and operating model maturity
Experience managing or governing vendor relationships and external technology spend
Excellent facilitation, communication, and executive presentation skills
Ability to operate at both strategic and operational levels, translating leadership goals into measurable systems
Excellent communication skills, with the ability to translate delivery complexity into clear insights.

Benefits

Comp & perks

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology operationstechnical program managementengineering operationsoperational governanceKPI frameworksperformance reportingtechnology financial managementbudgeting supportcost transparencyprocess improvement

Soft Skills

facilitationcommunicationexecutive presentationstrategic thinkingoperational executiondecision-makingaccountabilitycollaborationinsight translationleadership alignment