LifeStance Health

Senior Principal, Technology Operations – Governance & Reporting

LifeStance Health

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $114,000 - $139,000 per year

Job Level

Senior

About the role

  • Lead and continuously improve intake governance processes to ensure work entering the technology organization is prioritized, aligned to strategy, and properly scoped
  • Establish and operate a centralized command center for technology operations
  • Ensure demand is evaluated based on business value, risk, and capacity, separating signal from noise
  • Prepare decision-ready materials that connect strategy, delivery, and financial impact
  • Define standards for vendor and partner engagement across the technology organization
  • Establish operational frameworks that create clarity around ownership, decision-making, and execution accountability
  • Lead creation and tracking of technology KPIs, including delivery performance, platform reliability, and operational efficiency
  • Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk
  • Drive technology cost transparency, ensuring leadership understands where investments are allocated across platforms, products, and initiatives
  • Own financial governance for technology, including budget tracking, forecasting support, and cost control mechanisms
  • Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk
  • Establish operational performance metrics to assess team throughput, predictability, and execution effectiveness
  • Oversee vendor management operations, including tracking of external technology spend
  • Partner with Procurement, Finance, and Technology leaders to ensure vendor investments are cost-effective and aligned to strategic priorities
  • Provide structured meeting facilitation and operational support for key technology leadership forums (e.g., planning reviews, governance councils, operational reviews)
  • Design and run structured sessions that drive decisions, accountability, and follow-through
  • Serve as a connective partner across Technology, Product, Finance, and Operations to ensure alignment and execution discipline

Requirements

  • 8–10+ years of experience in technology operations, technical program management, or engineering operations
  • Experience leading operational governance, KPI frameworks, and performance reporting within a technology organization
  • Strong background in technology financial management, budgeting support, or cost transparency initiatives
  • Proven success driving process improvement and operating model maturity
  • Experience managing or governing vendor relationships and external technology spend
  • Excellent facilitation, communication, and executive presentation skills
  • Ability to operate at both strategic and operational levels, translating leadership goals into measurable systems
  • Excellent communication skills, with the ability to translate delivery complexity into clear insights.
Benefits
  • medical
  • dental
  • vision
  • AD&D
  • short and long-term disability
  • life insurance
  • 401k retirement savings with employer match
  • paid parental leave
  • paid time off
  • holiday pay
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technology operationstechnical program managementengineering operationsoperational governanceKPI frameworksperformance reportingtechnology financial managementbudgeting supportcost transparencyprocess improvement
Soft Skills
facilitationcommunicationexecutive presentationstrategic thinkingoperational executiondecision-makingaccountabilitycollaborationinsight translationleadership alignment