Bilingual Intake Coordinator – PST
LifeStance Health
full-time
Posted on:
Location Type: Remote
Location: Nevada • United States
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Salary
💰 $20 per hour
About the role
- Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat.
- Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.
- Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management.
- Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.
- Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.
- Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.
- Contact existing patients to initiate new services based on internal and external referrals.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- 2+ years of experience in a contact center environment and/or healthcare environment.
- Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.
- Prior experience working with Electronic Health Record systems (EHRs), preferred.
- Clear understanding of insurance-related terminology.
- Fluency in English is required; fluency in Spanish required.
Benefits
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Electronic Health Record (EHR) systemsinsurance terminologyintake assessmentsappointment schedulingpatient eligibility verificationclinical history documentationcomputer proficiencyMicrosoft Office
Soft Skills
communicationattention to detailcustomer serviceorganizational skills
Certifications
high school diplomaBachelor's degree