LifeStance Health

Change and Adoption Specialist

LifeStance Health

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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Salary

💰 $95,000 - $105,000 per year

About the role

  • Develop and execute structured change management plans for OE initiatives, including process redesign, technology implementations, and organizational changes.
  • Assess change impact, readiness, and risk across impacted teams and functions.
  • Identify stakeholder groups and tailor engagement strategies based on role, influence, and readiness level.
  • Design adoption plans that include training reinforcement, communication, feedback loops, and performance monitoring.
  • Partner with OE and functional leaders to define adoption success metrics (e.g., usage, compliance, efficiency, quality).
  • Support post-implementation sustainment through reinforcement plans, coaching, and continuous improvement feedback.
  • Act as a trusted partner to leaders, managers, and frontline teams during periods of change.
  • Facilitate workshops, working sessions, and feedback forums to surface concerns, clarify expectations, and build buy-in.
  • Translate complex OE or technical concepts into clear, practical messaging for operational teams.
  • Create change communications (talking points, FAQs, readiness updates, leadership messages).
  • Partner with training teams to ensure learning materials align with new workflows and behavioral expectations.
  • Creates toolkits for leaders and managers to enable effective coaching and reinforcement.
  • Embed change and adoption best practices into OE governance, charters, and project lifecycles.
  • Capture lessons learned and adoption risks to inform future OE initiatives.
  • Serve as a connector between OE, technology, and operations to ensure changes are practical and sustainable to ensure long-term adoption.

Requirements

  • Bachelor’s degree in Business, Organizational Development, Healthcare Administration, or related field (4 years of additional highly relevant experience may be considered in lieu of the degree.)
  • 5+ years of experience in change management, operational transformation, or process improvement.
  • Experience supporting large-scale operational or technology change initiatives.
  • Strong stakeholder management, facilitation, and communication skills.
  • Demonstrated ability to influence without authority across cross-functional teams.
  • Preferred Healthcare, behavioral health, or revenue cycle experience.
  • Familiarity with Lean, Six Sigma, or OE methodologies (DMAIC, Kaizen, process mapping).
  • Change management certification or formal training (Prosci, ACMP, Kotter, or similar).
  • Experience supporting EHR, billing, or automation initiatives.
Benefits
  • medical
  • dental
  • vision
  • AD&D
  • short and long-term disability
  • life insurance
  • 401k retirement savings with employer match
  • paid parental leave
  • paid time off
  • holiday pay
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementoperational transformationprocess improvementLeanSix SigmaDMAICKaizenprocess mappingEHRautomation
Soft Skills
stakeholder managementfacilitationcommunicationinfluence without authoritytraining reinforcementfeedback loopsperformance monitoringcoachingworkshop facilitationbuilding buy-in
Certifications
change management certificationProsciACMPKotter