Patient Customer Service Specialist

Lifeline Connections

Patient Customer Service Specialist providing exceptional service in a behavioral health organization. Verifying insurance eligibility and assisting patients with billing inquiries in a remote setting.

Posted 7/2/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $19 - $19 per hourWebsite

About the role

Key responsibilities & impact

providing exceptional service to patients with commercial insurance coverage and self-pay accounts.
verifying insurance eligibility and benefits, assisting with payment arrangements, resolving account issues.
serving as a primary point of contact for patient billing inquiries.
contacts patients regarding outstanding balances, denied claims, payment requests, and overdue accounts.
establishing and monitoring payment arrangements as appropriate.
processing and submitting patient refund requests in accordance with established policies and procedures.
maintaining daily account follow-up worklists and assigned account inventories while meeting established productivity and quality standards.
auditing patient accounts to ensure accuracy and completeness of billing and payment information.
providing outstanding customer service to patients, staff, providers, and external stakeholders.
ensuring the integrity and completeness of account records and compliance with HIPAA requirements.

Requirements

What you’ll need

Minimum of one (1) year of experience in medical billing, collections, healthcare revenue cycle operations, or a nonprofit healthcare environment preferred.
Minimum of one (1) year of customer service experience required, preferably in a healthcare or patient-facing environment.
Working knowledge of medical billing practices, insurance claim processing, Medicaid programs, ICD-10 and CPT coding, HCFA 1500 and UB-04 claim forms, and payer requirements for reimbursement.
Understanding of healthcare insurance eligibility, benefits verification, patient financial responsibility, and collections processes.
Experience with electronic health record (EHR) systems required; prior experience with Qualifacts CareLogic preferred.
Proficiency in Microsoft Office applications, particularly Microsoft Excel, with the ability to create, maintain, and analyze reports accurately.
Strong interpersonal skills with the ability to work collaboratively and effectively as part of a team.

Benefits

Comp & perks

multiple options for medical, dental, and vision coverage for employees and their eligible dependents.
employer-paid Short Term Disability, Long Term Disability, and Life Insurance.
access to supplemental coverage options.
401(k) retirement plan.
competitive paid time off accruement that increases with years of service.
paid holidays and personal holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical BillingCollectionsInsurance Eligibility VerificationPayment ArrangementsAccount AuditingICD-10 CodingCPT CodingHCFA 1500 FormUB-04 FormMicrosoft Excel

Soft Skills

Interpersonal SkillsTeam CollaborationCustomer Service