Call Center Representative – Weekends Required

Liberty Military Housing

Call Center Representative assisting Liberty Military Housing residents with service requests and emergencies. Providing administrative support through phone, data, and property-management systems.

Posted 8/19/2026full-timeSan Diego • California • 🇺🇸 United StatesJunior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on addressing resident needs efficiently. Proficient in call center operations, data entry, and maintaining high service levels while utilizing various software tools.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceData Entry ProficiencyMS Office ProficiencyVoIP Phone Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall Control TechniquesTyping Speed of 35 WPMUnderstanding of Maintenance Service CategoriesEmergency Procedures Knowledge

Soft Skills

Customer-Focused AttitudeExcellent Verbal SkillsExceptional Listening SkillsAbility to Handle Challenging Situations

Tools & Technologies

YardiGoogleGmailCall Center SoftwareMS Office

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Customer ServiceCall MonitoringDispatch SchedulingQuality AssuranceEmergency Maintenance

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide customer service and assistance to Liberty Military Housing residents by addressing needs and concerns efficiently and accurately
Provide administrative support to district offices nationwide
Route maintenance requests with errors or concerns to the National Call Center Manager for resolution or review
Communicate with the National Call Center Manager and immediate supervisors regarding resident or employee concerns, comments, and needs
Attend monthly call monitoring with the Quality Assurance Supervisor to measure performance
Participate in dispatch scheduling and respond to answering-service messages correctly and promptly
Maintain a service level of 70% or higher when answering calls within 30 seconds or less
Maintain an average of 5% total calls compared to all weekly answered calls
Maintain satisfactory attendance with minimal tardiness, call-outs, and unpaid leave
Update and maintain the HOT Items Board and binder daily
Contact emergency maintenance personnel and applicable public service organizations during emergencies
Follow applicable emergency procedures
Assist management and team leads with special projects
Participate in monthly call coaching and training workshops
Perform administrative and computer tasks, email communications, and data entry in Yardi, Google, Gmail, call center software, and other company systems
Represent the company professionally and maintain a courteous attitude
Perform other duties as necessary

Requirements

What you’ll need

High school diploma or GED required
Minimum 6 - 12 months of customer service experience required
Flexible schedule to include weekends and/or evenings (weekends required)
Call Center and data experience required
Customer-focused attitude and willingness to serve customers
Understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories
Excellent verbal skills and exceptional listening, questioning and call control techniques
Aptitude to handle challenging telephone call situations
Ability to accurately and efficiently process information and tasks
Excellent computer proficiencies in MS Office (Word, Excel and Outlook)
Minimum typing speed of 35 wpm
Experience with VoIP phone systems

Benefits

Comp & perks

Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
Employee Stock Ownership Plan (ESOP) with retirement savings
401(k) Retirement Plan with Company Match
Education Reimbursement up to $5,250 per year
Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
Wellness Benefits, including free gym access and additional wellness programs
Quarterly & Monthly Bonus Incentives
Career Growth Opportunities
Life and AD&D Insurance