Assistant Coach – Rolling Applications

Lenus

As Assistant Coach, deliver personalized health coaching while managing client support directly for Lenus’s North America team. Role involves high-quality interactions and operational excellence across a growing client base.

Posted 7/13/2026part-timeRemote • North Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong ability to provide tailored coaching and support to clients, ensuring a seamless integration with various coaching styles and maintaining high emotional intelligence. Proficient in managing client relationships, optimizing experiences, and adhering to service level agreements.

Highest-signal resume keywords

Client Relationship ManagementEmotional Intelligence (EQ)Proactive Problem-SolvingOrganizational SkillsCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic CommunicationMotivational CoachingAdaptabilityAttention to Detail

Tools & Technologies

Client Management SoftwareDigital Onboarding Tools

Industry Keywords

Health and Fitness CoachingService Level Agreements (SLAs)Client Lifecycle ManagementUpsellingCoaching Protocols

About the role

Key responsibilities & impact

Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand.
Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols.
Manage client inboxes daily to provide motivation and answer questions within established service levels.
Maintain a credible and authentic coaching presence in all client interactions.
Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies.
Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols.
Adhere to our SLAs for response times and proactive reach-outs to clients.
Manage the commercial lifecycle of clients, including handling renewals and cancellations.
Identify upsell opportunities and successfully handle them end-to-end.
Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.

Requirements

What you’ll need

Must be available to work weekends, nights and holidays.
Must be a current resident of Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah.
A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps.
An "athlete’s heart" and a "teacher’s mind”: you are driven to see others succeed and can explain the "why" behind the "what."
Fluency in English, with the ability to communicate empathetically and clearly across different mediums.
High emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right time.
Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day.
Meticulous organizational habits: you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.

Benefits

Comp & perks

Paid sick leave. (5 days accrued annually)
Extensive training, where we'll provide you with all the tools you need to succeed in the role.
Structured and prioritized development opportunities.
Development feedback cycle with quarterly check-ins.