Director of Engineering – Quality and Engineering Delivery

Ledgebrook

Director of Engineering ensuring high-quality software at scale in a fast-growing insurance technology company. Leading QA, technical support, and engineering operations for multi-product platform.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and leading high-performing engineering teams, with a strong focus on quality assurance, operational excellence, and continuous improvement. Proficient in implementing metrics programs and fostering a culture of accountability and customer focus within software development lifecycles.

Highest-signal resume keywords

10+ Years Experience In Software Engineering5+ Years Managing Engineering TeamsStrong Understanding Of Agile MethodologiesExperience Implementing Engineering Metrics ProgramsStrong Stakeholder Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance StrategyTest AutomationRelease ValidationRegression TestingDefect Escape RatesTest CoverageCI/CDCloud InfrastructureData-Driven Decision MakingRoot Cause Analysis

Soft Skills

MentoringTeam DevelopmentCustomer FocusAccountabilityContinuous Improvement

Industry Keywords

SaaSEnterprise SoftwareTechnical OperationsEngineering OperationsOperational Reporting

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Build and grow a high-performing engineering team across QA, support and engineering operations
Manage the recruiting, onboarding/offboarding and ongoing team development while fostering technical excellence
Mentor team members through technical challenges, support their continuous growth, and support their career growth
Establish a culture of accountability, continuous improvement, customer focus, and operational excellence
Own the product quality assurance strategy, tooling, frameworks, and quality standards
Lead the QA organization responsible for test automation, release validation, regression testing, and quality governance
Drive a shift-left quality culture across engineering teams
Establish quality KPIs including defect escape rates, test coverage, release quality, and customer-reported issues
Partner with engineering leadership to ensure quality is embedded throughout the SDLC
Lead technical support and escalation management functions. Establish support processes, service levels, escalation paths, and operational reporting
Drive root cause analysis and remediation efforts that improve platform stability and resilience
Identify recurring customer issues and drive systemic improvements that reduce support burden
Build data-driven operational reviews that help leadership make informed decisions
Create transparency around engineering performance and improvement opportunities

Requirements

What you’ll need

10+ years of experience in software engineering, quality assurance, Devops, technical operations, or related roles
5+ years managing engineering teams responsible for QA, support, reliability or engineering operations
Strong understanding of software development lifecycles, Agile methodologies, CI/CD, cloud infrastructure, and modern engineering practices
Experience implementing engineering metrics programs and using data to drive organizational improvements
Proven success leading cross-functional operational initiatives involving engineering, product, infrastructure, and customer-facing teams
Experience building and scaling operational processes within SaaS, enterprise software, or technology organizations
Strong stakeholder communication and management skills

Benefits

Comp & perks

Full remote flexibility and asynchronous work culture
Unlimited PTO and fully paid sick leave
Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options
Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage
A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company
The chance to make a meaningful impact while working alongside an ambitious, high-performing team
Exposure to the challenges and opportunities of a fast-growing startup environment