Claims Specialist
Ledgebrook
full-time
Posted on:
Location Type: Remote
Location: Poland
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About the role
- Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution
- Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details.
- Assist in claims review: Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate.
- Maintain detailed and compliant records for audit and regulatory purposes
- Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks
- Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity.
- Provide feedback and insights to improve internal policies, tools, and customer communications
- Monitoring statistical data to ensure efficient claims handling is maintained.
- Help build and refine our claims playbook, SOPs, and knowledge base from the ground up
Requirements
- Proven experience in Claims handling roles/ industry.
- Experience in building successful relationships with various stakeholders at all levels.
- Strong customer focus and ability to work in a fast paced environment.
- Comfortable with MS Office Suite and Google Workspace applications.
- Strong knowledge of coverage analysis, claims investigation, and litigation management
- Excellent problem-solving skills and the ability to drive initiative.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Benefits
- Competitive salary and meaningful equity
- Completely remote, flexible schedule, and monthly coworking gatherings
- Unlimited paid time off
- Clear ownership and impact from day one
- Collaborative, transparent work culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingcoverage analysisclaims investigationlitigation management
Soft Skills
customer focusproblem-solvingcommunicationcollaborationrelationship building