Compliance

• Conduct regular and ad-hoc audits of policies, endorsements, renewals, and other operational workflows.
• Review files to confirm all required steps, documents, and communications were completed per internal SOPs and underwriting guidelines.
• Identify missing documentation, process deviations, and compliance risks; flag findings with clear, actionable feedback.
• Perform root-cause analyses on recurring issues and collaborate with process owners to design corrective measures.
• Prepare structured QA reports summarizing audit results, trends, and improvement opportunities.
• Monitor and verify the implementation of corrective actions to ensure audit findings are properly resolved and sustained over time.
• Support creation and maintenance of QA dashboards, checklists, and audit trackers.
• Recommend updates to operational procedures, training materials, or automation rules based on audit insights.
• Work closely with Underwriting, Ops, Compliance, and Product teams to clarify audit expectations and raise process awareness.
• Participate in workflow reviews and testing of new tools, ensuring they align with compliance and quality standards.
• Provide mentorship and feedback to Operations team members on audit findings and best practices.

Quality & Compliance Specialist

Regulatory Strategy Intern

Lead Regulatory Manager, International