Regional Manager

Ledcor

Regional Manager leading Ledcor Technical Services’ telecommunications infrastructure deployment, maintenance, and troubleshooting operations. Supervising field teams, workforce performance, customer escalations, emergency response, logistics, and service restoration across assigned areas.

Posted 8/4/2026full-timeAshburn • District of Columbia, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $69,200 - $95,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Telecommunications Field Operations, focusing on workforce performance, customer experience, and operational efficiency. Proven ability to lead teams, handle escalations, and improve service quality while maintaining strong client relationships.

Highest-signal resume keywords

Telecommunications Field Operations ExperienceClient-Facing SkillsEscalation ManagementWorkflow StreamliningPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field Operations ManagementPerformance ManagementResource AllocationMetric TrackingSafety ComplianceService Quality ImprovementOperational ReadinessLogistics CoordinationTechnical GuidanceSkill Assessments

Soft Skills

Excellent Communication SkillsRelationship BuildingProblem SolvingCoachingTraining

Industry Keywords

Customer ExperienceService RestorationWorkforce PlanningConsultative EngagementOrganizational Effectiveness

About the role

Key responsibilities & impact

Lead and develop field technicians through technical guidance, coaching, training, skill assessments, and performance management
Manage field operations and workforce performance through scheduling, workload balancing, resource allocation, metric tracking, safety compliance, and staffing activities
Drive customer experience by reviewing feedback, resolving service concerns, leading escalations, and improving service quality and satisfaction
Coordinate emergency response and operational coverage during disruptions, weekends, and off-hours
Dispatch resources, provide field support, and ensure timely service restoration with minimal customer impact
Oversee field logistics and operational readiness, including tools, equipment, vehicles, and materials
Resolve dispatch escalations and collaborate with workforce planning teams to support efficient field execution

Requirements

What you’ll need

Minimum of 5 years of direct experience within Telecommunications Field Operations
Previous experience as a senior or lead technician, or supervisor
Strong client-facing skills and experience managing customer relationships
Experience handling escalations and identifying new business opportunities through consultative engagement
Proven track record improving organizational effectiveness through workflow streamlining, productivity enhancement, and strategic operational execution
Excellent written and verbal communication skills
Ability to convey complex information clearly and build strong internal and external relationships
Ability to perform effectively in fast-paced, high-pressure environments while managing multiple priorities and shifting demands
On-site and in-office availability
Ability to travel between 25% and 50% of the time
Proof of eligibility to work in the United States

Benefits

Comp & perks

Competitive total rewards package supporting physical, mental, and financial well-being
Opportunities to develop skills and knowledge
Exciting, challenging work
Equal-opportunity employer
Adjustments provided throughout the hiring process