Regional Manager

Ledcor

Regional Manager overseeing telecommunications infrastructure deployment, maintenance, and troubleshooting for Ledcor Technical Services. Leading field teams, customer escalations, emergency response, logistics, and operational performance across assigned areas.

Posted 8/4/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Telecommunications Field Operations, focusing on team leadership, customer relationship management, and operational efficiency. Proven ability to drive compliance, service quality, and continuous improvement while effectively handling escalations and prioritizing tasks in dynamic environments.

Highest-signal resume keywords

Telecommunications Field OperationsTeam LeadershipCustomer Relationship ManagementOperational EfficiencyEscalation Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementWorkforce PerformanceMetric TrackingResource AllocationSchedulingTechnical GuidanceSkill AssessmentsService Quality ImprovementWorkflow StreamliningStrategic Operational Goals

Soft Skills

Client-Facing SkillsExcellent Communication SkillsRelationship BuildingProblem SolvingAdaptability

Tools & Technologies

Dispatch SystemsField Support ToolsOperational Coverage Tools

Industry Keywords

Safety ComplianceCustomer SatisfactionEmergency ResponseField ExecutionConsultative Engagement

About the role

Key responsibilities & impact

Lead and develop field technicians through technical guidance, coaching, training, skill assessments, and performance management
Manage field operations and workforce performance through scheduling, workload balancing, resource allocation, metric tracking, safety compliance, hiring, development, and disciplinary actions
Review customer feedback, resolve service concerns, lead issue escalations, and partner with field teams to improve service quality and customer satisfaction
Coordinate emergency response and operational coverage during disruptions, weekends, and off-hours
Dispatch resources, provide field support, and ensure timely restoration of service with minimal customer impact
Manage tools, equipment, vehicles, and materials
Resolve dispatch escalations and collaborate with workforce planning teams to support efficient field execution
Set team priorities, coordinate activities with supervisors, and provide hands-on operational and technical support
Drive compliance, service quality, and continuous improvement

Requirements

What you’ll need

Minimum of 5 years direct experience within Telecommunications Field Operations
Previous experience as a senior or lead technician or supervisor
Strong client-facing skills and experience managing customer relationships
Experience handling escalations and identifying new business opportunities through consultative engagement
Proven track record improving organizational effectiveness, streamlining workflows, enhancing productivity, and executing strategic operational goals
Excellent written and verbal communication skills
Ability to convey complex information clearly and build strong internal and external relationships
Ability to perform effectively in fast-paced, high-pressure environments while managing multiple priorities and shifting demands
On-site and in-office availability
Ability to travel 25%–50% of the time
Proof of eligibility to work in the United States

Benefits

Comp & perks

Competitive total rewards package
Compensation and benefits supporting physical, mental, and financial well-being
Opportunities to develop skills and knowledge
Adjustments provided throughout the hiring process
Equal-opportunity employer