Apply and further develop existing IT support knowledge
Capture and structure customer requirements and translate them into tailored solutions
Prepare, price and document proposals
Coordinate input and contributions for proposal preparation
Actively support quality, cost and schedule controlling
Serve as the primary point of contact for our customers
Monitor order implementation
Coordinate supplier agreements and supplier management
Actively help shape services and make a visible contribution to the digitalization of administration

Requirements

Completed vocational training in an IT or commercial field, or comparable proven several years of experience in IT support and/or order coordination
Strong communication skills
Customer-focused working style
Enjoy collaborative, cross-departmental work
Good understanding of IT
Ability to explain technical information clearly
Good commercial awareness
Responsible management of costs, deadlines and resources
Strong problem-solving skills
Structured way of working
Good self-organization skills
Proficient in MS Office
Ideally, initial experience with Navision / Business Central
Open to and interested in working with document management and ticketing systems

Benefits

Personal flexibility through flexible working hours
Job security as the company is 100% municipally owned
Job ticket (subsidized commuter pass)
Company bike / bike leasing (JobRad)
Childcare subsidy
Company health insurance
Family-friendly policies with the option to occasionally care for your child at the workplace
Additional leave in case of a child’s illness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportorder coordinationproposal preparationcost controllingschedule controllingsupplier managementdigitalizationdocument managementticketing systems

Soft Skills

communication skillscustomer-focusedcollaborative workproblem-solving skillsstructured workingself-organization