Lean Tech

Placement Manager II

Lean Tech

full-time

Posted on:

Location Type: Hybrid

Location: Medellín • 🇨🇴 Colombia

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Job Level

Junior

About the role

  • Support the training and mentorship process of Placement Managers I towards the success of the Placement Operations
  • Keep customer communication updated, making sure that we are providing prompt responses, the best customer service, and adequate solutions to customer’s concerns
  • Assisting Placement Managers III in achieving the operational objectives of the department
  • Receive and work with customers’ requisitions by reviewing the Job Descriptions, assessing the requirements, refining the responsibilities, and any other detail that could impact the recruitment process
  • Work head-to-head with the customers’ POCs(Points of contact) on the active requisitions by exchanging information via email, meetings, or calls, in order to present candidates with adequate sets of skills
  • Collaborate with the Recruitment team to spot the right candidates that are aligned with the customer’s needs by reviewing candidates on a daily basis, filtering, and selecting the best qualified candidates
  • Update all records accordingly into the respective tools like internal tools, CRMs, ERPs, and any other platform that requires updates about the status of the requisitions
  • Work with the POCs to identify the best dates and times to schedule interviews when required, and collaborate with the Recruitment team to book the required meetings for the role
  • Trigger the hiring process adequately by following the standardized process making sure that all candidates are operational on their start dates (Computers, emails, contracts)
  • Conduct follow-up meetings, calls, or emails with customers in order to guarantee customer satisfaction, and build rapport, and a strong relationship with your POCs
  • Ensure all client information packages accurately meet intended profiles and adhere to high-quality standards, maintaining consistent and professional client expectations
  • Continuously monitor the delivery of equipment and associated costs, providing visibility to all stakeholders and removing any obstacles that may affect the efficiency of the process
  • Provide the Placement services to mainly key accounts, making sure that we are providing a top-tier service
  • Guarantee the prompt resolution of issues related to the Placement process as well as adhering to the processes SLAs

Requirements

  • 1+ years of experience in sales, recruitment, or customer-facing roles
  • Familiarity with software development terminology and ability to communicate at a basic technical level (Frontend, Backend, DevOps, QA, etc.) preferred
  • Proven ability to work under pressure and manage multiple projects simultaneously
  • Proficient in data collection, management, and analysis
  • Professional certifications related to recruitment or project management are advantageous
  • Advanced knowledge in specific staffing industries or sectors
  • Additional languages or international experience
  • Goal-oriented with a drive to achieve and exceed targets
  • Strong customer-facing communication skills
  • Effective verbal and written communication
  • Skilled in problem analysis and solving
  • Planning and organizational prowess
  • Determined and customer service oriented
  • Able to work collaboratively and foster a team environment
Benefits
  • Professional development opportunities with international customers
  • Collaborative work environment
  • Career path and mentorship programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data collectiondata managementdata analysisrecruitmentsalescustomer serviceproblem analysisproject managementstaffing industry knowledgesoftware development terminology
Soft skills
customer-facing communicationeffective verbal communicationeffective written communicationplanningorganizational skillsgoal-orientedteam collaborationability to work under pressuremulti-project managementcustomer service orientation
Certifications
professional certifications in recruitmentproject management certifications