Junior Technical Support Representative
Lean Tech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Junior
About the role
- Provide technical assistance and support for client software and hardware solutions
- Identify, investigate, and resolve user issues related to client software and hardware
- Handle support calls and other communications regarding programming, connectivity, and technical inquiries
- Consult with users to understand the steps already taken and determine the most effective resolution approach
- Apply knowledge gained through training to troubleshoot and resolve technical issues
- Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions
- Collaborate with internal teams to research, escalate, and resolve complex issues
- Stay up to date with client technology innovations, updates, and industry trends through continuous training
- Perform other related duties as required
Requirements
- 6 months to 1 year of experience in a Call Center or Technical Support role
- Experience using CRM platforms such as Salesforce, HubSpot, or similar tools
- Ability to explain technical concepts clearly to both technical and non-technical users
- Proficiency with Microsoft Office Suite or similar productivity tools
- Ability to quickly learn and adapt to client-specific software, hardware, and procedures
- Professional and pleasant telephone manner
- Excellent communication skills in English (written and verbal), B2 or C1 level
- Strong analytical and problem-solving skills
Benefits
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingproblem-solvingCRM platformsMicrosoft Office Suiteclient-specific softwarehardware solutionsconnectivitydiagnostic processessoftware solutions
Soft skills
communication skillsanalytical skillsadaptabilitycustomer servicecollaborationverbal instructionsprofessional telephone mannerclear explanation of technical conceptsinterpersonal skillsteamwork