IT Support Specialist

Leads.io

IT Support Specialist responsible for IT-related support and API integration tasks for internal teams and clients. Requires strong technical affinity and problem-solving skills in a hybrid work environment.

Posted 6/1/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Acts as a versatile point of contact for all IT-related topics
Supports colleagues in system administrative tasks
Establishes robust connections with external clients through API integrations
Transitions between operational tasks, employee support, and technical implementations

Requirements

What you’ll need

Knowledge of APIs and the inner workings of the internet
Experience with Apple ecosystems is a plus
Affinity with software development and debugging
Strong problem-solving ability
Proactive and self-driven
Eager to learn and adaptable
Detail-oriented and quality-focused
Strong communication skills (technical and non-technical)
Empathetic and service-oriented toward colleagues
Ability to work effectively with development, operations and business teams

Benefits

Comp & perks

20 holidays per year
Hybrid working
Flexible working hours
An open and inclusive culture that fosters personal growth and initiative
Knowledge sessions hosted by internal and external experts
Great lunch on Fridays to celebrate the weekend
Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
Provided equipment (Macbook, mouse/keyboard)
Access to mental health support through OpenUp is offered anonymously and without cost
The opportunity to work fully remotely for up to a month per year from a location of your choice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationssoftware developmentdebuggingsystem administration

Soft Skills

problem-solvingproactiveadaptabledetail-orientedquality-focusedstrong communicationempatheticservice-oriented