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Banker
Leader BankExperience Banker providing phone, email, video, text, and chat support for banking products at Leader Bank. Managing inquiries and assisting clients with various banking services and products.
About the role
Key responsibilities & impact- Provide phone, email, video, text, and chat support to customers
- Manage open tickets by providing consistent and timely follow ups with all clients
- Process contact and address changes in accordance with procedure
- Process stop payment requests in an accurate and timely manner
- Assist with daily call backs for suspicious debit card activity and processing Reg E Claims
- Troubleshoot common debit card issues, order debit cards and perform card maintenance
- Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues
- Assist loan clients with basic questions
Requirements
What you’ll need- Associates degree or equivalent experience
- Intermediate computer literacy
- Strong client service and listening skills
- Basic understanding of banking policies and procedures
- Adhere to attendance policies
- Excellent organizational skills
- Ability to handle multiple priorities and possess a strong attention to detail
- Strong stress tolerance
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Positive attitude and eagerness to learn
- Acknowledgment to all important procedure updates in chats and emails
- Demonstrate client obsession by going above and beyond for each client
Benefits
Comp & perks- 401k plan with corporate match
- medical and dental insurance
- team member wellness program
- life and disability insurance
- paid holidays and paid time off and vacation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Intermediate Computer LiteracyTroubleshootingProcessing Reg E ClaimsDebit Card MaintenanceOnline Banking Support
Soft Skills
Listening SkillsInterpersonal SkillsStress TolerancePositive AttitudeEagerness to Learn
Certifications
Associates Degree