Banker

Leader Bank

Experience Banker providing phone, email, video, text, and chat support for banking products at Leader Bank. Managing inquiries and assisting clients with various banking services and products.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $46,271 - $69,406 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service capabilities through effective communication and problem-solving skills while adhering to banking policies and procedures. Proficient in managing multiple priorities with attention to detail and a positive attitude.

Highest-signal resume keywords

Client ServiceVerbal CommunicationOrganizational SkillsAttention to DetailBanking Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intermediate Computer LiteracyTroubleshootingProcessing Reg E ClaimsDebit Card MaintenanceOnline Banking Support

Soft Skills

Listening SkillsInterpersonal SkillsStress TolerancePositive AttitudeEagerness to Learn

Certifications & Qualifications

Associates Degree

Industry Keywords

Banking ProceduresClient ObsessionTicket ManagementAttendance Policies

About the role

Key responsibilities & impact

Provide phone, email, video, text, and chat support to customers
Manage open tickets by providing consistent and timely follow ups with all clients
Process contact and address changes in accordance with procedure
Process stop payment requests in an accurate and timely manner
Assist with daily call backs for suspicious debit card activity and processing Reg E Claims
Troubleshoot common debit card issues, order debit cards and perform card maintenance
Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues
Assist loan clients with basic questions

Requirements

What you’ll need

Associates degree or equivalent experience
Intermediate computer literacy
Strong client service and listening skills
Basic understanding of banking policies and procedures
Adhere to attendance policies
Excellent organizational skills
Ability to handle multiple priorities and possess a strong attention to detail
Strong stress tolerance
Excellent verbal and written communication skills
Strong interpersonal skills
Positive attitude and eagerness to learn
Acknowledgment to all important procedure updates in chats and emails
Demonstrate client obsession by going above and beyond for each client

Benefits

Comp & perks

401k plan with corporate match
medical and dental insurance
team member wellness program
life and disability insurance
paid holidays and paid time off and vacation