LBBW

Working Student – IT Governance & Cyber Defense

LBBW

part-time

Posted on:

Location Type: Office

Location: Stuttgart • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Entry Level

Tech Stack

ServiceNow

About the role

  • Monitoring and handling central intake channels (ServiceNow ticketing system and shared mailboxes from the IT security area)
  • Initial screening and handling of security-related service requests — especially reported suspicious emails and phishing notifications
  • Reviewing reported emails according to defined rules and runbooks, including providing feedback to the reporters or forwarding to IT security specialists
  • Handling and routing requests from various IT security areas (e.g., general security inquiries, processes, reporting)
  • Following up on open tickets and emails, maintaining status information, and tracking response and feedback times
  • Gradual takeover of recurring tasks with the goal of standardizing or automating them over time

Requirements

  • Currently enrolled in a degree program in Computer Science, Business Informatics, IT Security, or a related field
  • Interest in IT security and operational security processes
  • Careful, structured working style and enjoyment of clear procedures
  • Good written and spoken German and English
Benefits
  • Significant responsibility and engaging tasks from day one
  • Opportunity to contribute ideas and creativity
  • Build valuable contacts within one of Germany's largest banks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT securityservice request handlingticketing systemsphishing detectionemail reviewprocess reportingtask automationstatus tracking
Soft Skills
structured working styleattention to detailcommunicationfeedback provision